Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

This position is responsible for providing direct client service in the Windsor District Office. These responsibilities would include, however not limited to, providing general legal information, liaising with stakeholders, referring clients to appropriate services and resources, answering phones, faxes and emails, assisting clients at the front counter, completing LAO status checks, assisting with legal aid applications and assisting with LAO settlement conferences and general administrative support at the office. Another key responsibility of this role is to assist the Windsor and Chatham Duty Counsel offices.

Responsibilities include answering phones, monitoring general emails, opening worksheets, uploading disclosure, responding to client inquiries, scheduling client appointments, conflict checking, opening of Family EDC files and drafting of some family court documents under the supervision of a lawyer. The LAW will work under the direct supervision of a manager and carry out tasks related to district operations which includes providing directors, managers, supervisor and staff lawyers with the details of the client’s legal matter. Another key responsibility includes assistance at the Windsor and Chatham Courthouses and travel to the Southwest Detention in Windsor Centre where necessary.

Assistance may be carried out remotely in other Courthouses in the West district when necessary.

Home Location: Windsor District Office

Secondary: Windsor and Chatham Courthouses

Tertiary: Other Courthouses in the West district (remotely) and Southwest Detention Centre in Windsor (in person).

Reporting to: Manager of Legal Services

Key accountabilities

- Administrative support for DO phones, general emails, faxes and front counter by providing general information,



including procedural legal information by responding to in-person, written and phone inquiries from lawyers, clients and other stakeholders
- Coordinate Settlement Conferences, including scheduling virtual meetings via Teams, file preparation, supporting LAO facilitator, acting as moderator during the meeting and providing technical support to the participants.
- Assist duty counsel operations with scheduling of client appointments, conflict checks, completing initial client intakes, gathering information about client cases, uploading disclosure, record keeping, administering of financial and legal eligibility tests for both DC and certificate services.
- Opening of Family EDC files and drafting of some family court documents, under the supervision of a lawyer
- Coordinate decision making with other LAO departments, such as CLSC, Investigations, CML, etc.
- Support roster management within the district; review and report any issues to the Directors.
- Outreach work with stakeholders, including clinics and other community agencies to promote and expand service coordination opportunities
- Process legal aid applications
- Perform other duties as required

Required Skills & Experience

- Advanced writing skills
- Advanced knowledge of PeopleSoft
- Strong interpersonal, communication and interview skills
- Solid understanding of processes, rules and practice directions for all levels of court;
- Knowledge of relevant legislation;
- Detailed functional and theoretical knowledge of legal aid application rules and procedures, including eligibility review process, legal and financial eligibility criteria, and LAO policies and practices.
- Ability to work collaboratively with other departments, districts and offices.
- Ability to communicate in written and oral French is considered an asset

Submit a résumé and cover letter. Please clearly set out in your cover letter why you are interested in the Legal Aid Worker position, and highlight relevant experience, skills, and training that make you an ideal candidate.





Only those candidates selected for an interview will be notified.

Final candidates for this position will be required to undergo a criminal record check.

This position is represented by OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their résumé or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

First time applying to a position with LAO?

You will need to create a profile AND then apply for the position.

Already have an Njoyn account? Just sign in and select "my jobs" to apply. Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-(phone hidden) or email support: [email protected].

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a protected culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

📌 Legal Aid Worker (18 months) (Windsor)
🏢 Legal Aid Ontario
📍 Windsor