Become a Client Relationship Manager with MNP and boost client satisfaction through strategic engagement and service delivery oversight. Focus on relationship building and continuous improvement.
At MNP, the Client Account Manager plays a key role in ensuring clients receive exceptional services tailored to their needs. This position demands over five years of relevant experience, managing client relationships, and navigating IT service challenges. Drive growth by fostering strategic partnerships and monitoring service delivery effectiveness.
Key Responsibilities:
• Act as the main point of contact for clients
• Conduct business reviews to identify future needs
• Collaborate with technical teams on client issues
• Develop strategic account plans for growth
• Monitor and report on client satisfaction metrics
Requirements:
• Minimum 5 years in Account or Client Management
• Robust background in Managed Services or IT delivery
• Proficient in communication and relationship-building
• Ability to identify service improvement areas
• Familiarity with PSA/RMM tools preferred
Elevate client service delivery and drive success as a Client Relationship Manager at MNP.
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📌 MNP Client Relationship Manager Position (Calgary)
🏢 MNP
📍 Calgary