A Specialty Path to Whole-Person Health Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they are — providing convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it.

Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term.

For patients who qualify, Upperline Plus extends this model even further. Upperline Plus is our value-based care program, designed to provide personalized, preventive support beyond the clinic walls. Patients keep the doctors they know, while gaining 24/7 access to a dedicated care team that checks in between visits, coordinates across providers, and helps make sense of their care.

At Upperline, we do more than treat conditions. We deliver care that stays with you.

WHY JOIN OUR TEAM?

Competitive compensation

Generous comprehensive benefit options include medical, dental and vision, 401K and PTO

Work Life Balance – Regular Weekday Clinic Hours

Supportive interdisciplinary team

About the Primary Care Medical Assistant Role Upperline Health Plus is seeking a Primary Care Medical Assistantwho offers high quality, patient centered care in a value-based practice.

In our patient-centered and outcome driven environment the Medical Assistant supports patients in office with duties in-office such as rooming patients, obtaining medical history and taking vital signs as well as ensuring care beyond the moment by coordinating care, supporting extended care team efforts and conducting proactive outreach to improve outcomes and patient experience. The MA also provides direct support to the Upperline Plus Primary Care Provider to ensure smooth clinical operations and effective team-based care.

The ideal candidate is organized, patient-focused, and comfortable working at the top of their scope in a team-based care model. As Upperline continues to expand,



this individual will be able to explore a wide range of career opportunities within the company.

Most importantly, candidates must demonstrate compassion for patient needs, have great attention to detail and thrive in a collaborative setting.

This position will be on-site in our Ontario, CA office.

Primary Care Medical Assistant Responsibilities

Room patients, obtain and document vital signs, medical history, and chief complaints

Assist NP with health assessments and in clinic visits with Upperline Plus patients being seen in our clinics

Facilitate and support virtual provider encounters from the clinic setting

Accurately document clinical information in the electronic health record (EHR)

Performs thorough and accurate medication reconciliation at each patient encounter by reviewing, verifying, and consolidating all prescription medications, over‑the‑counter drugs, supplements, and herbal products

Identify medication discrepancies or potential concerns; and ensures the reconciled medication list is complete, current, and accurately documented in the electronic medical record for provider review

Telephonic outreach and engagement with Upperline Plus patients to coordinate ongoing preventative care

Manage in-basket messages, prescription refill requests, and prior authorizations

Care coordination activities as assigned including, but not limited to, medical records requests, order management, appointment scheduling, managing patient care referrals, DME referrals, etc.

Identifying community resources and assisting Upperline's patients and families in accessing those resources

Prepare and maintain equipment and supplies commonly used by the Upperline Plus provider

Collaborate with providers, nurses, care managers, and social services to address medical and social determinants of health





Serve as the Upperline Plus provider's primary point of support for workflow optimization and patient flow management

Identify barriers to care (transportation, medication access, health literacy) and elevate appropriately

Participation in interdisciplinary team meetings & daily clinic team huddles

Perform clinical tasks within scope (injections, phlebotomy, point‑of‑care testing)

Other related duties as deemed necessary by Upperline Health

Primary Care Medical Assistant Qualifications

Certified MA or minimum of 2 years' experience in a medical primary care setting

Experience in a primary care /outpatient clinic setting is strongly preferred

Certified MA or phlebotomy certification strongly preferredDemonstrates strong knowledge of medical terminology, disease processes, and basic pharmacology, including medication classifications, common indications, dosing ranges, and potential side effects

Ability to accurately interpret provider documentation, diagnostic orders, and treatment plans

Clinical care coordination or care management experience is ideal

Previous experience assisting or providing care to the adult - geriatric patient population is preferred

Prior wound care and foot care experience is a plus

Bilingual English/Spanish is helpful

Ability to work collaboratively in a team-based care model

Previous experience working in an EMR system - ideally, AthenaHealth

Proficiency using Word, Excel and other Microsoft Office products is necessary

Must have reliable transportation, valid driver's license and minimum state required liability auto insurance

Extremely strong customer-service orientation and work ethic

Comfort managing multiple tasks and prioritizing in a fast‑paced environment

Empathy, professionalism, and cultural sensitivity

Self‑starter with an entrepreneurial spirit and demonstrated problem solving skills

Excellent oral and written communication skills to ensure that each of your interactions with patients, family caregivers, clinicians, and team members is effective and meaningful

Compensation Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

📌 Medical Assistant - Primary Care (Winnipeg)
🏢 Silversmith Capital Partners
📍 Winnipeg