Membership Retention Representative Location: Thorold, ONStatus: Full-Time Permanent This posting is to fill an existing vacancy. The hourly wage range for this role is $20.00-$23.00 About the Role The Membership Department is looking for positive, welcoming individuals who are energetic and motivated by working in a team environment and building relationships to join our team. CAA Niagara is looking for a full-time Member Retention Representative (MRR) to join our team.

Reporting to the Membership department, the Retention Representative is a brand ambassador, through and through. They are a key relationship builder with new, current, and past members. Focused on interactions via telephone, the MRR is an expert on our products and services.

The MRR excels at building relationships with our members and ensuring they receive the best in customer service. The MRR is responsible for providing information to our members regarding membership renewals, the benefits of being a CAA Niagara member, and member account information..

If you are ready to start your next journey, you've come to the right place.

Key Responsibilities Contact Members to ensure the continuous active status of their Membership

Welcome calls to Members

Service calls to update payment information

Reminder calls to Members who have missed their renewal date

Process changes to Membership accounts including address, phone, and email, adding/deleting additional Members and updating payment information





Process Membership renewals and payments

Answer inbound calls for various business lines and queues

Inform Members about our Rewards Partners and the benefits of being a CAA Member

Perform other duties as assigned Qualifications &

Skills Strong computer literary

Excellent interpersonal and communication skills

Ability to work under pressure and adaptable to change

Attention to detail including writing, grammar, and execution in brand voice/tone

Working knowledge of MS Office Products Education &

Experience High School Diploma

2+ years of customer service experience Working Conditions Working in an office workplace with frequent interruptions

Work outside regular business hours What’s In It For You 100% employer-paid premiums for health, dental, vision, life, and travel insurance

Virtual healthcare and nurse navigation support

Defined Contribution Registered Pension Plan

Growth, training, and development opportunities

Give Where You Live program (community volunteer program)

Green and Wellness Reimbursement Program

Paid personal and vacation hours Interview Process

Our process is designed to provide a full picture of how you would contribute to our team: Pre-screening call

In-person interview

Assessment (if applicable)

Background and references

Offer CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.

📌 Membership Retention Representative (Thorold)
🏢 CAA Niagra
📍 Thorold