Shape a customer-focused sales setting as the Sales Manager at Michaels in Nanaimo, BC. Drive results through coaching and operational leadership. This role is essential for overseeing front-end operations and ensuring service excellence within the store.

You will champion the sales culture, supporting a team with the skills needed to achieve KPI targets. With at least 3 years in retail leadership, you’ll manage compliance with operational standards, enhance customer interactions, and promote key store services. Key Responsibilities:

- Support the Store Manager in maintaining SOP adherence
- Model effective selling behaviors and customer service standards
- Act as Manager-on-Duty, ensuring smooth daily operations




- Manage in-store programs like Balloons and birthday events
- Drive customer retention through the Loyalty Rewards Program Requirements:
- At least 3 years of retail management experience
- Ability to perform physical tasks and remain engaged during shifts
- Proven track record in customer service and sales
- Proficient in POS and Self-Checkout operational processes
- Skills in training and mentoring team members Embrace the opportunity to lead sales initiatives and boost customer satisfaction as Sales Manager at Michaels in Nanaimo.

📌 Michaels Sales Manager Role in Nanaimo
🏢 Michaels
📍 Nanaimo