Job Overview

We are currently seeking a dynamic and experienced Operational Manager to oversee the day-to-day operations of both our coffee shop and restaurant establishments. As the Operational Manager, you will play a pivotal role in ensuring the smooth functioning of all aspects of both businesses, from staffing and inventory management to customer service and financial performance.

Responsibilities

- Operations Oversight: Manage and optimize all operational processes and procedures for both the coffee shop and restaurant to maximize efficiency, productivity, and profitability.

- Staff Management: Supervise and support staff members across both establishments, including baristas, servers, kitchen staff, and support staff, to ensure high levels of performance and customer service.

- Inventory Control: Monitor inventory levels for both locations, order supplies, and manage stock rotation to minimize waste and maintain optimal product availability.

- Quality Assurance: Uphold the highest standards of product quality, cleanliness, and hygiene in both the coffee shop and restaurant, in accordance with company policies and regulatory requirements.

- Customer Service Excellence: Lead by example in delivering exceptional customer service and resolving customer issues and complaints promptly and professionally in both settings.

- Financial Management: Monitor and analyze financial performance metrics for both establishments, including sales, expenses, and profitability, and implement strategies to achieve budgetary targets.





- Training and Development: Identify training needs and opportunities for staff members across both locations and provide ongoing coaching and development to enhance their skills and job satisfaction.

- Safety and Compliance: Ensure compliance with health and safety regulations, food safety standards, and company policies in both the coffee shop and restaurant to create a safe and secure environment for staff and customers.

- Communication and Collaboration: Foster open and effective communication with staff, management, and other stakeholders across both establishments to coordinate activities, address issues, and drive continuous improvement.

Skills

- Previous experience in a managerial role, preferably in the food service or hospitality industry, managing multiple locations

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Proven track record of achieving operational targets and goals

- Analytical mindset with the ability to interpret and act on financial and performance data

- Knowledge of coffee preparation techniques and restaurant operations (preferred but not required)

- Bachelor's degree in business administration or related field (preferred but not required)

Benefits

- Competitive salary and benefits package

- Opportunities for career growth and advancement

- Employee discounts on coffee, food items, and restaurant meals

- Positive and supportive work workplace

📌 Operational Manager (Montreal)
🏢 Hinnawi Bros
📍 Montreal