MEMBER SERVICES CONCIERGE

Are you refreshingly personal? Do you naturally make people feel seen, welcome, and valued the moment you meet them? Do you consider yourself to be a happy and positive person?

WHO WE ARE The Vancouver Club is a distinguished private members club in the heart of downtown Vancouver. Established in 1893, the Club blends heritage with modern hospitality across dining, events, accommodations, and wellness experiences. Our purpose is simple and demanding: create meaningful, memorable moments for every member and guest who walks through our doors.

We measure success not only in service delivery, but in how people feel in our presence.

OPPORTUNITY OVERVIEW

We are seeking a dynamic and experienced Concierge to join the team. This is a hands-on role for a team player who thrives in a collaborative environment and is passionate about delivering outstanding service. As our Overnight Concierge & Security Services, you will:

- Ensure the security of the building, including monitoring cameras, patrolling the premises, and responding to incidents.

- Complete detailed overnight reports for handover to day staff.

- Review schedules and event information for members, room guests, reciprocal members, VIPs, and other key arrivals.

- Monitor daily events and function sheets communicating any concerns to relevant departments.

- Greet members and guests, prioritizing their needs while adhering to Club policies and special handling instructions.

- Provide accurate information about room rates, availability, and future bookings. Notify appropriate departments reading special requests or specific requirements from members and guests.

- Escort members and guests as required to rooms or event spaces.

- Follow established emergency and safety protocols when responding to incidents.



Organize and maintain lost and found items in collaboration with the Concierge team.

- Understand and assist with operations of Reciprocal Clubs. Provide consistent feedback to management regarding member and guest experiences. Perform all other duties as required.

QUALIFICATIONS AND SKILL REQUIREMENTS

- Prior experience in security, concierge or front desk roles preferred.

- Proven ability to manage and de-escalate difficult situations effectively.

- Solid computer proficiency, including MS Office Suite.

- Excellent written and verbal communication skills.

- Background in food and beverage service preferred.

- Strong interpersonal and problem-solving skills.

- High level of responsibility, reliability, and independence.

- Ability to remain calm under pressure. -Availability to work overnight weekend shifts and weekdays as needed.

- Must have valid work permit.

WHAT WE OFFER

- Opportunities for skilled growth and development with a supportive team.

- Daily staff meals.

- Staff fitness classes (yoga, barre, boxing, and others).

- RRSP contribution after 1 year of employment.

- Extended health and dental benefits after three months.

- Health and Wellness allowance per year.

- Uniform and dry cleaning.

- Staff events.

- $25 off haircuts at the Club's salon.

- Positive and supportive environment

We work hard and we love to have fun. The Vancouver Club is a values-driven private members club that is deeply committed to building an equitable and diverse workforce. We recognize that our greatest asset is our team. We welcome diverse perspectives, educational backgrounds, and experiences to best serve our team, our members, and our community. Join us in shaping the future of Vancouver Club and delivering exceptional experiences for our esteemed members.

Requirements

- Work Permit

📌 Overnight Concierge and security Services (Vancouver)
🏢 Vancouver Club
📍 Vancouver