Job Summary

- Administer the Passport and Visa program by analyzing files and researching foreign travel documentation requirements, providing advice based on interpretation of related policies and procedures.

- Coordinate internal and external foreign travel documentation requirements on behalf of the Service by processing requests for special and diplomatic passports and associated visas.

- Liaise and maintain excellent relationships with key stakeholders (including, but not limited to Embassies and Immigration, Refugees and Citizenship Canada) and act as a resource person by advising managers/employees on all requirements relating to information and documentation for travel abroad.

- Manage various databases including travel document registries on SharePoint with the purpose to track and coordinate the status and locations of official passports.

- Ensure compliance with conditions laid out in the Memorandum of Understanding (MoU) with Immigration, Refugees and Citizenship Canada regarding the retention and safekeeping of special and diplomatic passports.

- Plan and coordinate administrative requirements related to projects, research, analysis and various reports and statistics relating to Branch initiatives

Education

- Undergraduate degree and two (2) years of experience* in each of the identified criteria, or

- College diploma and four (4) years of experience* in each of the identified criteria, or
- An acceptable combination of relevant education, training, and experience may be considered.

The degree must be obtained from an accredited learning institution recognized in Canada. If you completed a program outside of Canada, you will be required to obtain proof of a Canadian equivalency at your expense from an accredited learning institution recognized in Canada.

Experience

- Experience is defined as

- Experience in interpreting policies and procedures and providing advice and guidance to employees at all levels;

- Experience in client service delivery;

- Experience in managing projects and issues: organizing, planning, coordinating, prioritizing and drafting written reports and correspondence;

- Experience in multi-tasking, meeting deadlines and handling short turnaround times;





- Experience in establishing and maintaining effective contacts, internally and externally

Competencies

- Client Service

- Communication skills

- Adaptability and flexibility

- Rigour

- Networking and relationship building

- Organization and multitasking

Conditions of Employment

Required to travel to foreign embassies and high commissions within the NCR. This position may require a more flexible work schedule.

While we continue to explore opportunities for flexible work arrangements, most roles in our organization require an in-office presence.

Official Language (OL) Proficiency The immediate need is to staff two positions with a linguistic profile of bilingual imperative BBB/BBB.

Second language evaluations will be offered to candidates.

For more information on language requirements: www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/language-requirements-candidates .

Notes

If you need accommodations during the recruitment process, please mention it to the HR representative.

How To Apply

You are invited to visit Canada.ca for tips on how to submit a powerful application: www.canada.ca/en/security-intelligence-service/corporate/csis-jobs/how-to-submit-a-powerful-application

Security Requirements

Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.

Others

Important

We encourage interested candidates to apply promptly, as we will be reviewing and screening applications on a rolling basis until all available positions are filled.





Federal Workforce

Adjusted (WFA) employees are encouraged to apply for available positions and clearly indicate in their WFA status on their cover letter.

Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career prospect.

CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.

CSIS is committed to building a workforce that is truly representative of the Canadians it serves by cultivating a diverse and inclusive workplace environment. This will be achieved by increasing employment equity group representation (including persons with disabilities, visible minorities, Indigenous peoples, and women) at all levels within the organization through hiring and talent management practices. Gaps have been identified among Indigenous peoples and visible minorities for this position.

We will also ensure that appropriate accommodations are made (e.g., specialized equipment, changes to physical workspace) to provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or more of the employment equity groups to self-identify when applying.

Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential.

CSIS Offices in Canada are located on various ancestral and traditional lands. In the spirit of reconciliation, we acknowledge all Indigenous People across Canada and their connection to these lands.

The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.

Apply Now

Page details 2026-09-18

📌 Passport and Visa Officer (Ottawa)
🏢 Canadian Security Intelligence Service (Csis)
📍 Ottawa