Compensation: CAD 42,000 - CAD 52,500 - yearlyJob DescriptionYou cultivate an workplace that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager with Coles, IndigoSpirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.KEY PERFORMANCE MEASUREMENTSEmployee EngagementNet Promoter scoreSales to PlanStore ProfitKEY ACCOUNTABILITIESTalentSupports and empowers team to make decisions, creating a highly engaged and high performing team.Develops a high-performing leadership team that is accountable for creating a best-in-class employee experienceDevelops internal talent; building a bench for future store needs.Unlocks full potential of employees by providing consistent feedbackOwns self-development and provides continuous feedback to Regional DirectorRole models Indigo’s High Performance CharacteristicsRepresents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joyPromotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued,



enabling people to bring their best selves to workInspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching livesEncourages entrepreneurship that is consistent with brand standardsFosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customersIs an agent of change within their storeResponds to customer feedback in a timely manner ensuring that the customer remains a top priorityQualificationsGains alignment with Regional Director on store specific goals and objectives for fiscal yearEnsures teams drive best-in-class employee engagement and net promoter scoresConsistently meets and exceeds sales plansEffectively manages budgets and cost centres, driving positive Store ProfitabilityHolds team accountable for operational excellenceInspires a visual experience that consistently aligns with the Indigo brand standardsEnsures leadership and store staff schedules are fully optimized to drive sales and productivityActively engages in community-based marketing and events to grow sales and strengthen community tiesExperience RequiredCollege degree preferred or equivalent job experience3+ years of management experience in a retail environment; experience leading leadersAbility to be mobile on the sales floor for extended periods of timeAvailability to work a flexible schedule, including evenings, weekends and holidaysAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesBilingualism (French/English) is required for all positions in Québec#J-18808-Ljbffr

📌 General Manager - Small Format - C$42,000 - C$52,500 A Year (Winnipeg)
🏢 Coles, IndigoSpirit or Smithbooks
📍 Winnipeg