Description

One North is a full-service digital agency creating experiences that perform, evolve and inspire. Unlike traditional agencies, we stitch together a deep level of expertise across disciplines so that we can do the work of multiple teams. With capabilities in brand and communications, digital experience, technology and infrastructure, and optimization and insights, our designers, strategists and technologists can take on any challenge. We deliver the human element to digital so that your big ideas come to life. One North is a TEKsystems company. Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: The Practice Architect II — Strategic Operations is a leadership role responsible for architecting, integrating, and optimizing the operational frameworks, technical workflows, process automation, governance models, and advanced work management solutions that drive scalable, high-quality service delivery for our clients. In this role, you will lead cross-functional teams and client stakeholders across large, complex, and distributed portfolios that span multiple clients and significant books of business. You will combine deep business expertise with strong technical acumen to design robust, repeatable operational solutions that leverage best-in-class tools, integrated workflows, and data-driven insights to deliver measurable business value and scalable efficiency. This position requires a proven track record of leading large-scale, cross-functional teams through operational transformation initiatives; expertise in defining and operationalizing key performance indicators and metrics frameworks; and hands-on experience implementing and customizing work management platforms.

ESSENTIAL FUNCTIONS • Develop a comprehensive understanding of clients’ ecosystems, business objectives, challenges, and technical requirements.

- Define and lead an integrated operational strategy aligned with our organization’s vision, priorities, and growth objectives.
- Design and maintain scalable operational architectures, governance models, and process frameworks to ensure efficiency, consistency, and compliance.
- Oversee the technical tool stack and customize Work Management systems to enable automation, visibility, and collaboration, including developing bespoke configurations, templates, automation scripts, and API integrations.
- Define key performance indicators and build automated reporting dashboards to measure portfolio performance and deliver actionable insights for stakeholders and executive leadership.
- Establish standard operating procedures, governance guidelines, and best practices for service excellence and continuous improvement.
- Act as a subject matter expert on operational transformation and process improvement.
- Serve as a senior escalation point and proactively identify and mitigate operational and technical risks; develop contingency plans and escalation protocols for critical issues.
- Conduct regular process audits, tool stack reviews, and operational health checks, using data to recommend improvements and drive optimization.
- Contribute to financial forecasting, scenario planning, and pipeline management to align operational capacity and resources with strategic growth objectives.
- Develop and maintain reusable intellectual property (IP), templates, playbooks, and standards to accelerate future engagements and create standardization across accounts.
- Lead change management and user adoption initiatives.




- Support resource and capacity planning efforts to balance workload across large, multi-faceted programs.
- Support sales and business development by providing operational insights, solution recommendations, estimations for proposals/SOWs.
- Foster a collaborative and transparent team culture, mentor and develop team, and celebrate successes to promote a culture of excellence, innovation, and continuous improvement.
- Identify opportunities to expand operational services and deliver value to clients.

Skills

Architecture

Top Skills Details

Architecture

Additional Skills & Qualifications

• 7+ years of progressive experience in operational architecture, strategic operations, or business process optimization within large, complex environments, particularly Big Tech (FAANG, MANGOS) • Proven expertise designing, implementing, and scaling operational frameworks, technical workflows, governance models, and process standards.

- Excellent conceptual and analytical thinking; able to translate complex business requirements into robust technical and operational solutions.
- Advanced skills in workflow and portfolio management platforms (Asana, Workfront, Jira, etc.), including configuration, integration, automation design, and custom implementation.
- Robust experience developing and operationalizing KPIs, metrics frameworks, reporting pipelines, and automated dashboards; proficient in data analysis and performance insights.
- Proficiency in risk governance and capacity management for multi-program portfolios.
- Demonstrated ability to architect solutions, pitch strategies, and manage workflows for onshore, nearshore, and offshore teams.
- Proven success establishing, leading, and scaling high-performing, collaborative, cross-functional teams across geographically distributed environments.
- Strong knowledge of the full creative lifecycle and production principles: strategy, design, front-end development, integration, quality assurance, and analytics fundamentals.
- Outstanding communication, stakeholder engagement, and presentation skills; able to influence and collaborate effectively at all levels, including executive leadership.
- Proven ability to drive change, foster a culture of continuous improvement, and lead user adoption for new tools and processes.
- Highly organized, proactive, and adept at managing multiple priorities in a dynamic, fast-paced environment.
- Agency or vendor experience required; global experience is a plus.
- Relevant certifications such as PMP, Lean Six Sigma, CBAP, and workflow tool certifications (e.g., Asana, Workfront) strong

Experience Level

Intermediate Level

Job Type & LocationThis is a Permanent position based out of Burnaby, BC.

Pay and BenefitsThe pay range for this position is $119600.00 - $179400.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace TypeThis is a fully remote position.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies.



Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

📌 Practice Architect II (Canada)
🏢 TEKsystems
📍 Canada