Key Responsibilities Lead agile product delivery for digital credential solutions, supporting iterative design, testing, and continuous improvement. Facilitate sprint planning, backlog prioritization, stand‑ups, and cross‑functional team ceremonies to ensure smooth execution. Apply user‑centred design principles and insights from research, analytics, and real‑world usage to guide product decisions.

Develop and maintain the product roadmap, aligning service needs, technical capabilities, regulatory trends, and industry standards. Drive collaborative working sessions, design sprints, and alignment workshops across product, engineering, UX, DevOps, and policy teams. Promote team self‑organization, remove blockers, and coordinate dependencies across multiple partners and stakeholders.

Communicate complex product and technical concepts to executives, business teams, developers, and external partners in clear, accessible ways. Evaluate technical feasibility, risks, and trade‑offs across various components, including digital wallet, agent, backend, and other ecosystem components. Build trusted relationships with partner ministries, industry groups, and governance bodies.

Provide subject‑matter leadership on Verifiable Credentials, model implementations, security and privacy. Translate emerging standards and architectural concepts (e.g., attestation, credential binding, status lists) into actionable product requirements. Contribute to interoperability planning and adoption of key standards to ensure alignment with industry direction and trust frameworks such as PCTF, NIST, and eIDAS.





This position is listed as "Onsite"; the resource is expected to work between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Skills - Experience and Skill Set Requirements Agile Product Leadership, Collaboration & Delivery – 35% Establish and maintain the agile environment required for teams to build, test, and iterate on user centred digital credential products. Lead and coordinate multidisciplinary teams through daily stand‑ups, sprint planning, backlog refinement, retrospectives, and iteration reviews. Apply user centred design practices to ensure product decisions are informed by user research, accessibility needs, and real world usage patterns.

Manage iterative product development cycles, validating features through rapid prototyping, user testing, feedback loops, and continuous improvement. Define the product roadmap aligning service needs and technical features with business goals. Translate market, regulatory, and standards trends into actionable product direction Own product KPIs and success metrics such as adoption, credential issuance volume, and trust scores Manage the agile process for multidisciplinary teams—including product managers, developers, UX designers, researchers, DevOps engineers, architects, content creators,



and identity/security specialists.

Remove delivery obstacles and coordinate with internal and external partners to maintain delivery momentum and unblock dependencies.

- Communication, Stakeholder Engagement & Technical Decision Support – 35% Build strong, collaborative relationships with internal teams, partner ministries, industry partners, and governance bodies involved in digital credential ecosystem work. Communicate complex technical and product concepts clearly to diverse audiences—executives, business units, developers, policy teams, and external stakeholders. Work closely with engineering teams to evaluate solution options, trade‑offs, technical feasibility, operational risks, and performance implications across mobile app wallet, agent, and backend components. Set clear expectations for delivery timelines, risks, milestones, and dependencies, ensuring transparency and alignment across all stakeholder groups. Identify and escalation issues, risks, and blockers early, driving timely resolution and ensuring product continuity.
- Technical Expertise – 20% · A solid computer science foundation that supports transparent, effective communication with software engineers and technical specialists, enabling informed decision‑making and technical alignment. Has demonstrated previous experience with hands‑on development and/or architecting software solutions. Examples may include (but not limited to): Has knowledge and experience with developing software with at least one primary stack (e.g., Kotlin/Swift/React Native for mobile; No

📌 Product Manager - Senior (Toronto)
🏢 The Code Crackers
📍 Toronto