Join Pigment as a Product Support Specialist Team Leader in Toronto. Leverage your experience to enhance customer value while leading a agile team within this innovative AI-powered platform.

In this role, you will be the pivotal leader of the Product Support team, guiding specialists in troubleshooting, documentation, and best practices. You will set performance goals, promote a collaborative workplace culture, and utilize your technical knowledge for resolving intricate issues. Your influence will help steer process enhancements, particularly through the application of AI tools, ensuring top-quality service delivery to our clients.

Key Responsibilities:



• Lead and mentor the Product Support team • Establish and monitor performance standards • Facilitate knowledge sharing and documentation • Manage complex support investigations effectively • Identify process improvements and efficiencies

Requirements: • Minimum 5 years in technical support or SaaS • Strong leadership capabilities and interpersonal skills • Skilled in decision making and prioritization • Experience with AI applications in support • Professional English communication skills

Make a significant impact at Pigment by combining your leadership and technical skills in a thriving customer-focused environment.

📌 Product Support Specialist Team Leader (Winnipeg)
🏢 Pigment
📍 Winnipeg