About UsSilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service, and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.Position DetailsPosition Title:Guest Services AgentHeadcount:3Department:Front OfficeLocation:Delta Hotels Halifax Downtown, NSReports To:Guest Services ManagerEmployment Type:Part-time Permanent role, with full-time availability and hours during peak travel season, May to early October.General OverviewThe Guest Services team is responsible for the overall guest experience from arrival to departure, including check-in, check-out, and guest inquiries. This is an excellent front-line opportunity for someone looking to begin or advance a career in the hotel industry. Guest Services Agents play a vital role in the guest experience by acting as a host for the hotel, ensuring each guest receives a warm welcome, efficient service, and prompt assistance. This position requires the ability to multitask, attention to detail, and a commitment to upholding service standards. Guest Services Agents typically work in a team environment, handling a variety of guest interactions throughout their shift.Key ResponsibilitiesGreet guests warmly and professionally, ensuring a positive first impression.Perform check-in and check-out procedures according to brand and property standards.Respond to guest inquiries, requests, and feedback in a prompt, courteous, and professional manner.Handle guest payments, process transactions, and maintain accurate records.Maintain the security and privacy of guest information at all times.Follow all safety and security policies, including emergency procedures and fire safety protocols.Report maintenance concerns or safety hazards to leadership.Participate in departmental communication meetings.Embrace and uphold the hotel's Vision,



Mission, and Values.Perform other duties as assigned by leadership.Desired TraitsService-focused – genuinely committed to exceeding guest expectations.Detail-oriented – ensures accuracy in every transaction and interaction.Reliable and self-motivated – able to work independently and complete tasks efficiently.Team-oriented – contributes positively to a supportive, team-oriented work environment.Safety-conscious – works with care, follows all protocols, and reports concerns promptly.Has a professional demeanor – maintains a neat, friendly, and enthusiastic presence.Other Abilities, Skills and CompetenciesFriendly, enthusiastic demeanor with a neat, professional appearance.Strong guest service skills with a genuine desire to exceed expectations.A keen eye for detail and accuracy.Well-organized with the ability to multitask and work efficiently.Reliable and flexible, with availability for varied shifts including evenings, weekends, and holidays.Physically capable of standing for long periods and performing repetitive movements.Self-motivated, able to solve problems, take initiative, and complete tasks with minimal supervision.Comfortable using computers and learning software.Previous front desk or customer service experience is an asset.Working ConditionsFast paced environment that is often demanding.Stand, walk and remain on feet to perform job duties for entire shift duration.Available for working a variety of shifts which includes weekends, statutory holidays, evenings and overnights as required.Additional InformationUnionized Hotel.Shifts: 8.5‑hour shifts, will include evenings, weekends, and holidays.Part-Time Availability: 32–40 hours per week.Rate of Pay: $17.48 - $18.48.Start Date: May 2026.SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.#J-18808-Ljbffr

📌 Guest Services Agent (Hourly/Co-Op) - C$17.5 - C$18.5 An Hour - Part Time (Winnipeg)
🏢 SilverBirch Hotels & Resorts
📍 Winnipeg