Reporting to the Director of Property Management, you will be responsible for the daily operational performance and tenant experience of a mixed-use property (residential and commercial) located in Pointe-Claire. You will lead the on-site team and coordinate maintenance, security, housekeeping, and external contractors, while working closely with the Property Management Coordinator. This role is ideal for a proactive, hands-on professional who enjoys being present in the field, has a robust preventive maintenance mindset, and embraces a hospitality-driven approach to tenant service.

Continuous on-site presence is required to ensure operational excellence and the timely resolution of issues.

Responsibilities - Manage the day-to-day operations of the property (maintenance, security, housekeeping, and contractors) while leading the on-site team; - Deliver a high-quality tenant experience focused on hospitality and transparent communication; - Monitor property KPIs (response times, resolution times, tenant satisfaction) and implement corrective actions when needed; - Create, prioritize, and follow up on work orders through to completion; - Conduct regular property inspections to ensure compliance, cleanliness, safety, and overall property presentation; - Oversee the performance of vendors and contractors and elevate concerns as required; - Implement the preventive maintenance program and manage inventory of essential parts and supplies; - Monitor operating expenses and budgets and prepare monthly performance reports; - Maintain lease files, records, and documentation in compliance with company policies and legal requirements; - Support residential and commercial leasing activities, including tours, negotiations,



and lease execution; - Manage tenant move-ins and move-outs to ensure a smooth transition; - Proactively anticipate operational, maintenance, and service issues and resolve them independently.

Qualifications - 5+ years of experience in residential and commercial property management, preferably within multi-residential, mixed-use, premium properties, or newly constructed buildings; - Strong understanding of lease administration, rent escalation clauses, and legal compliance; - Knowledge of Quebec real estate regulations and the Administrative Housing Tribunal (TAL); - Practical knowledge of HVAC and fire protection systems, including preventive and corrective maintenance management; - Experience managing vendors, contractors, operating budgets, and performance metrics; - Proficiency with property management software, including Yardi; - Bilingualism in French and English, both spoken and written; - Strong customer service and hospitality mindset with consistently high standards; - Proven leadership skills with the ability to mobilize teams and hold vendors accountable; - Excellent interpersonal and conflict-resolution skills with a tenant-centric approach; - Autonomous team player capable of working under pressure in a multifunctional environment; - Strong analytical and organizational skills with the ability to leverage operational data to improve performance.

What We Offer - A strategic role within a growing organization; - An authentic, energetic, and forward-thinking team culture; - An ambitious real estate portfolio; - A stimulating environment where innovation and operational excellence are valued; - 4 weeks of vacation plus 5 personal/sick days; - Comprehensive group insurance and telemedicine services; - Professional development opportunities.

Location: Pointe-Claire We subscribe to the principle of employment equity and guarantee the confidentiality of your application.

📌 Property Manager (Pointe-Claire)
🏢 JUMP! recruiters
📍 Pointe-Claire