Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

The Field Manager will support the Western Canadian retail store locations by ensuring the stores deliver exceptional customer service while driving sales and managing day to day business operations including expense management, training, inventory shrink, visual merchandising, financial reporting and security, inventory control, and store level marketing.

- Work with store management teams to achieve and exceed all sales, profit and KPI targets while effectively managing payroll and maintaining inventory shrinkage within established guidelines.

- Analyze sales and traffic trends, collaborate with Division Manager to develop and execute action plans for each store to increase store and region sales while driving profitability.

- Drive sales and service achievement through leadership, coaching and modeling skills.

- Lead by example – influence store teams to complete job duties effectively and efficiently.

- Be available to answer questions and support store teams when needed, especially during peak selling times (which includes nights and weekends).

- Develop short-term and long-term store and district strategies to accomplish company goals and objectives.





- Create alignment and focus on company priorities and expectations through consistent communication, reinforcement and follow up.

- Coaching and feedback- clearly articulate strengths and opportunities with Store Managers and store teams.

- Actively network on a consistent basis. Ensure that there is viable bench strength for all positions in the area. Establish clear succession plans for management teams.

- Manage payroll within established guidelines, while maximizing payroll for key selling hours.

- Analysis, decision making and problem solving: resolve difficult or complicated challenges while using good judgement, partnering with home office team members when appropriate.

- Hold store teams accountable to company policies and procedures.

- Analyze business results and make strong decisions based on business acumen.

- Ensure that all stores in the region follow visual guidelines and directives.

- Ensure a consistent superior customer experience in all stores – manage store compliments and complaints for the region.

- Conduct regular visits to competitor locations and report observed changes in pricing, promotions, merchandise assortments and displays.

- Provide feedback on store business, store needs, customer requests, challenges in the field and store maintenance issues to the home office team in a timely fashion.

- Prov ide ongoing product and salesmanship training for the stores to achieve sales goals.

- Operational Excellence:



Ensure that all managers are trained and performing to company requirements.

Why you'll love working here:

- Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.

- Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.

- Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the prospect to be a part of something bigger and explore your passions.

This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

📌 Retail Field Manager (Calgary)
🏢 Samsonite
📍 Calgary