Employer: Thriftys Family of Brands (Thriftys Inc. (2005))
Position: Retail Sales Supervisor
Terms of Employment: Full Time/Permanent
Location: Tsawwassen, British Columbia
Employment Address: 5000 Canoe Pass Way, Unit N, Tsawwassen, British Columbia V4M 0B3 (West 49 in Tsawwassen Mills)
Hours of Work: 40 hours/week
Benefits: Eligible for discretionary bonuses/increases in salary. Eligible for company health benefits, dental benefits and employee discounts.
Salary: $22.60 CAD per hour
Thriftys Family of Brands has been a proudly Canadian company since 1942. From day one, our roots have been firmly planted in denim. By keeping up with the latest trends throughout the decades, we have consistently offered our customers the latest denim fits, washes and styles, maintaining our reputation as one of the top denim retailers in Canada.
Our company philosophy is all about our customers and employees feeling empowered to express their individuality and diversity through fashion – we want YOU to be YOU!
Do you want to work for a company that is a leading brand in the fashion industry? Do you love denim? Are you an authentic, influential individual that will add energy and excitement to our growing business? Do you thrive in an environment that is hands on, fast paced and ever-changing? If you answered “Yes”, then we want to meet you!
Duties
Training, Coaching and Development
Partnering with the District Manager to ensure all necessary training for the position is completed
Actively participating in their own training by putting into practice what has been learned
Providing fair, ongoing and effective training and coaching to all employees so that they can successfully execute their jobs, by using all available training resources to maximum benefit
Regularly assessing employee performance using available tools and providing constructive feedback on progress and development
Holding employees accountable through a fair and consistent performance management process
Counselling and effectively resolving performance issues through effective coaching and the use of Performance Improvement Plans and Development Plans
Providing training and ensuring compliance with all Company policies (e.g. HR, Administration, Loss Prevention)
Providing coaching to employees in accordance with the Company’s performance management policies
Terminating employees when all training and coaching methods have been exhausted and additional termination criteria has been met
Completing necessary health and safety training and ensuring employees meet and adhere to corporate health and safety policy requirements that contribute to a safe work place
Hiring and Succession Planning
Reacting with a sense of urgency to recruitment needs while utilizing all tools available
Conducting interviews and extending offers of employment, provided new hire criteria is met
Conducting pre-employment checks on potential hires (e.g. reference checks, credit and criminal checks)
Ensuring the store is well staffed with skilled and experienced employees who meet Company expectations
Committing to retaining the best talent by creating an environment where, fair and just management is practiced and employees feel valued and respected
Ensuring a consistent and strategic commitment to succession planning
Being committed to internal promotion and employee career pathing
Customer Service Excellence
Ensuring all employees are committed to providing exceptional customer service, with the support of current customer service tools
Ensuring all customers have a memorable and enjoyable shopping experience at all times, by providing friendly and knowledgeable service, including product benefits and features
Ensuring the store is neat, clean and organized (NCO) at all times, including the stockroom/backroom and washrooms
Responding appropriately to customer inquiries and concerns and making decisions, whenever possible, in favor of the customer
Projecting professionalism and Company image by adhering to Company dress code policies
Time Management
Effectively utilizing time management skills to meet Company objectives, within set timelines
Ensuring optimal scheduling is being achieved
Assigning and distributing duties to employees
Reviewing and authorizing requested time off
Reviewing and authorizing employee availability changes
Sales and Wage Cost
Ensuring the store meets sales and wage cost objectives, utilizing available resources to maximize business opportunities and responding strategically and promptly to fluctuations in the business
Ensuring strategic and successful inventory management, including the prompt completion of markdowns
Visual Merchandising
Ensuring visual merchandising and marketing directions are implemented as per visual directives, within required timeframes
Participating in execution of visual launches
Ensuring effective maintenance of Company visual merchandising standards
Providing guidance to the visual team in terms of visual execution
Maintaining a solid understanding of colors, fabrics, trends and designs, including an ability to maximize fashion knowledge
Loss Prevention
Assisting in loss prevention training for all employees
Ensuring loss prevention policies and practices are adhered to, in order to achieve shrink target
Conducting employee bag checks before and after an employee’s shift
Notifying the District Loss Prevention Manager of any loss prevention related concerns
Requirements
Completion of secondary school is required
At least one year of experience in retail management is required
At least six months of experience in retail sales and/or visual merchandising
Proficient with technology including POS system, and HRIS systems such as Dayforce
Effective leader
People person, with strong ability to communicate with customers and employees
Robust team building skills
Time management, organizational and multi-tasking ability
Understanding of the principles of exceptional customer service
Strong merchandising and presentation skills
Excellent problem-solving skills
Effective follow up methods
📌 Retail Sales Supervisor – Thriftys Family of Brands (Winnipeg)
🏢 YM
📍 Winnipeg