Front Desk Agent – Medicine Hat Lodge

The Front Desk Agent plays a key role in delivering exceptional guest service and ensuring smooth daily operations. This position requires a friendly, qualified individual who enjoys working in a rapid‑paced hospitality environment.

Key Responsibilities
Greeting guests upon arrival and providing a warm, hospitable welcome
Accurately recording guest information in the property management system and directing guests to their assigned rooms
Handling incoming calls, managing room reservations, and confirming existing bookings
Processing guest payments, preparing invoices, and completing check‑out procedures
Assisting guests with additional service requests, including catering inquiries, wedding bookings, group retreats, and special event coordination

Preferred Qualifications




Previous hotel or front desk experience is considered a robust asset
Experience with Opera PMS or cloud‑based property management systems is highly preferred
Strong communication skills, attention to detail, and a customer‑focused approach

Benefits
Full‑time employees become eligible for perks after 9 months of continuous employment

Job Types: Permanent, Part-time, Full-time

Pay: From $16.00 per hour

Benefits:
Dental care
Discounted or free food
Extended health care
On-site gym
On-site parking

Flexible language requirement:
French not required

Experience:
Hotel & Accommodations Guest Services Staff: 1 year (preferred)
Customer service: 2 years (required)

Work Location: In person

📌 Front Desk Agent Medicine Hat (Canada)
🏢 Medicine Hat Lodge
📍 Canada