Sullivan Fuels, a family-owned company specializing in heating oil deliveries, service, and installations.

Sullivan Fuels is looking for a new team member in our New Glasgow, NS location. You will be responsible for overseeing our service department as well as service billing.

Sullivan Fuels is focused on building a team of valued players who are ready to deliver results. Continuous growth opportunities will be available.

Key Responsibilities:
Scheduling service technicians including receiving and dispatching service calls
Receive and answer emergency and non-emergency calls
Organizing and coordinate equipment installs
Set up and update customer accounts
Order and coordinate parts and equipment for service calls and installation
Assess situation and prioritize calls
Billing of service invoices to customer accounts.
Provide support for technicians.
Coordinate schedule in the most effective manner
Proactively address problems and suggest solutions
Manage customer complaints and concerns.
Coordinate equipment orders with technicians
Maintain price lists for technicians
Answer phones, take oil calls, payments, etc., as needed
Other duties as directed or required.
Compliance with all regulatory requirements.





Knowledge, Skills & Competencies:
Great interpersonal and communication skills
Experience in a service manager and/or dispatch role.
Experience using MS Word, Excel and Outlook and be technically savvy.
Experience and knowledge of delivery or transport vehicles.
Excellent ability to listen, analyze and adapt to change.
Critical thinker and problem-solving skills
Team player in a fast-paced environment

Benefits:
Medical and Dental Coverage Our industry leading perks package
RRSP Matching: We support your future goals by matching your RRSP contributions
An environment to encourage skilled growth and development

Job Types: Permanent, Full time

Pay: $38,000.00-$43,500.00 per year

Advantages:
Dental care
Extended health care
Paid time off
RRSP match
Vision care

Ability to commute/relocate:
New Glasgow, NS: reliably commute or plan to relocate before starting work (required)

Education:
Secondary School (preferred)

Experience:
Customer service: 1 year (required)
Administrative experience: 1 year (required)

Work Location: In person

📌 Service Coordinator New Glasgow
🏢 Sullivan Fuels
📍 New Glasgow