Overview
We are seeking a friendly and skilled Guest Service Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming experience. This role requires excellent communication skills, a positive attitude, and the ability to handle guest inquiries efficiently. Previous Gym or front desk experience is preferred but not mandatory, as training will be provided. The Guest Service Agent plays a vital role in maintaining the high standards of our hospitality services and ensuring guest satisfaction throughout their stay.

Responsibilities
Greet guests warmly upon arrival and assist with check-in and check-out procedures
Manage multi-line phone systems to handle reservations, inquiries, and guest requests
Handle guest complaints or concerns promptly and professionally to ensure satisfaction
Maintain detailed records of guest interactions and transactions for quality assurance
Assist with administrative tasks at the front desk, including billing and documentation




Collaborate with housekeeping and maintenance teams to address guest needs efficiently
Uphold gym policies and standards of hospitality excellence at all times.
Ability to problem solve member accounts without constant supervision.

Experience
Prior experience in customer service, front desk operations, or hospitality is preferred but not required
Strong phone etiquette skills and the ability to communicate clearly in person and over the phone
Multilingual or bilingual abilities are considered a significant advantage in serving our diverse guests
Familiarity with multi-line phone systems and guest service software is beneficial
Demonstrated ability to handle high-pressure situations with professionalism and courtesy
Passion for delivering outstanding guest experiences and creating a welcoming environment

Pay: $17.85-$24.00 per hour

Perks:
Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
In office gym
On-site parking
Paid time off
Vision care

Work Location: In person

📌 Guest Services Agent West Kelowna
🏢 Aesthetic Nation Gym
📍 West Kelowna