Hilton Garden Inn Fredericton Downtown is looking for a full-time Guest Services Agent to join our team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest-related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop your skills!

Responsibilities:
Assist with the daily operations of the Guest Service Department ensuring that every guest internal and external receives prompt and courteous service
Maintain room security through effective policy and procedures regarding key control, guest check-in, and handling incoming telephone calls
Ensure effective check-in and check-out procedures are followed for details and standards
Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, suites, rooms, packages, etc . are delivered upon
Actively participate in the prompt and courteous handling of all guest requests, including but not limited to: check-in, check-out, reservations, telephone messages, inquiries, luggage, billing issues, and no-show complaints
Effectively communicate with co-workers as needed, to ensure that guest expectations are exceeded




Maximize room revenue by following revenue management strategies and techniques as directed by the Guest Services Manager
Follows shift checklists to ensure all duties are completed in a timely manner
Must maintain proper balance and knowledge of daily transactions and float responsibilities*

Qualifications:
Able to work as a team player
Highly organised and time productive
Related experience with Front Desk operations an asset
High proficiency in operation of computers, experience using the Opera reservation system an asset
Able to handle difficult situations, accommodate special requests
Professional in appearance and demeanour
Excellent communication skills
Able to maintain a adaptable work schedule, including evenings and weekends
Able to work effectively in a fast paced environment with minimal supervision
Must be able to speak both official languages, additional languages would be an asset

Pay: $19.31 per hour

Benefits:
Company events
Dental care
Discounted or free food
Employee assistance program
Life insurance
In office gym
On-site parking
Store discount
Vision care
Wellness program

Work Location: In person

📌 Guest Services Agent Fredericton
🏢 Hilton Garden Inn Downtown Fredericton
📍 Fredericton