Become a key player in Actionstep’s growth as a Legal SaaS Customer Support Analyst, ensuring elite service for our global clientele. Focus on customer satisfaction within Pacific and Mountain time zones.
You’ll serve as the first line of support for users of our innovative legal accounting software. Leveraging your technical acumen and customer service skills, you will troubleshoot issues, managing tickets effectively and fostering a smooth user experience in this role.
Key Responsibilities:
• Handle incoming customer queries via various communication channels
• Prioritize and resolve support tickets based on urgency
• Implement a 'First Time Right' mindset in problem-solving




• Escalate unresolved issues to necessary teams in a timely manner
• Offer consistent updates on ticket progress to users
Requirements:
• Minimum 3 years in customer support or help desk setting
• Experience with SaaS platforms and multi-level support structures
• Strong communication skills for diverse audiences
• Technical proficiency and quick adaptability to systems
• Ability to juggle multiple priorities in a quick-paced setting
Deliver high-quality support that empowers legal teams with Actionstep.
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📌 Legal SaaS Customer Support Analyst (Calgary)
🏢 Actionstep
📍 Calgary