Join Rivian as a Field Service Advisor to deliver an unparalleled customer experience. Your technical acumen and dedication to service excellence will be key to supporting our operations. As part of a dedicated team at Rivian, you will take charge of customer interactions and service inquiries at our service center.

This role requires a resourceful leader who excels at communication and can facilitate smooth operations among various departments. Your passion for adventure and problem-solving will greatly enhance our customer service levels. Key Responsibilities:

- Support training and coordination within the service team
- Maintain high-quality relationships with internal departments
- Respond to customer inquiries with thoughtful solutions
- Analyze service lapses affecting customer satisfaction
- Administer warranty repairs according to guidelines Requirements:
- Minimum 3-4 years in customer service
- Robust team leadership experience preferred
- Excellent organizational and time management skills
- Positive attitude with the ability to multitask
- Must be available for a 40-hour workweek Utilize your customer service skills to contribute to Rivian’s mission as a Field Service Advisor.

📌 Rivian Field Service Advisor Role (Laval)
🏢 Rivian
📍 Laval