Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.Com or visit our Boomi Careers page to learn more.How You'll Make An ImpactCreating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi. This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates.We currently have several openings in our team for an experienced Customer Success Manager for our hyper-growing commercial segment.We seek energetic and highly productive CSMs for our ever-growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.This is a hybrid role based in our Vancouver office,



with in‑office days Tuesday, Wednesday and Thursday.What You'll DoDevelop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagementsIdentify, design, and be able to achieve the customer's goals in a short-term relationshipMaintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectivesDeliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem‑solving and ability to multi-taskCollaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risksTrack and report on key metrics related to customer engagement, adoption, satisfaction, and retentionProactively identify opportunities to expand the usage of Boomi products and services within existing customer accountsThe Experience You Bring4-6 years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focusExperience working with a large portfolio of customers (+100)



and being able to manage multiple accounts at different stages in the life cycleExcellent ability to understand and communicate complex business and technical subjects to both technical and non-technical audiencesAbility to actively listen to customers and translate their business needs into personalized consultationProven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plansHave a data-driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneouslyTechnical proficiency and a strong understanding of cloud-based software solutionsDevelop, test, and iterate on scaled playbooks and engagement strategiesImpeccable verbal and written communication skills as well as customer-facing experienceBonus Points If You Have2-3 years of working as a Customer Success Manager for a SaaS or a cloud-based platformExperience in iPaaS, Automation, or Data/Application Integration spaceExperience with Customer Success Management tools like Gainsight, Totango or ChurnZeroNice to Have Language Skills – Japanese, Mandarin, French, GermanCompensation and BenefitsBoomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from $110,000 - $137,000 CAD annually. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.All employment decisions are based on business needs, job requirements, and individual qualifications.Boomi strives to create an inclusive and accessible workplace for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.#J-18808-Ljbffr

📌 Scaled Customer Success Manager - C$110,000 - C$137,000 A Year (Winnipeg)
🏢 Boomi
📍 Winnipeg