Staff Plus is hiring a Bilingual Customer Service Representative for our client in Markham. This role is ideal for someone with robust French and English communication skills and experience in customer service, intake, administration, or case coordination.

You’ll manage incoming referrals and inquiries, speak with customers by phone and email, verify significant information, and ensure each intake is accurately documented and followed through.

Pay: $23.29/hour

Location: Markham, ON

Schedule: Monday to Friday, 8:30am - 5:00pm

What You'll Do
Review and prioritize incoming referrals, applications, and customer inquiries based on urgency and service requirements
Complete 20+ welcome and follow-up calls per day
Respond to customer emails and follow up on incomplete intake information
Collect, verify, and accurately document customer, medical, insurance, and service information
Communicate with customers, insurance providers, and third parties to confirm coverage, documentation, and requirements
Maintain accurate and up-to-date customer and case records
Process requests and update internal databases and tracking systems
Support day-to-day intake, customer service, and administrative operations




Ensure customer information is handled accurately and professionally

Requirements
Fluency in both French and English, written and spoken, is required
Minimum 2 years of experience in intake, customer service, administration, client support, or a related role
Robust telephone and email communication skills
Experience managing multiple customer files, cases, requests, or follow-ups simultaneously
Strong data-entry skills with a high level of accuracy
Proficiency with Microsoft Outlook, Word, and Excel
Experience reviewing information and identifying missing or incomplete documentation
Previous experience with referrals, case coordination, client onboarding, medical or insurance-related information is an asset
Experience communicating with insurance providers or third-party service providers is an asset
Familiarity with CRM, case-management, or customer database systems is an asset
HDSP

Pay: $23.29 per hour

Experience:
intake or customer support: 2 years (preferred)

Language:
French (required)
English (required)

Work Location: In person

📌 Bilingual Customer Service Representative French/english Markham
🏢 Staff Plus
📍 Markham