Client Concierge/Staff Supervisor

Medical Clinic

This is an integral role in our Medical Aesthetic/Plastic Surgery Clinic that will lead our team of providers and ensure an exceptional experience for our clients.

Responsibilities

- Lead, Support and Oversee the Service Providers to ensure that each Client Receives an Exceptional and Personalized Client Experience
- Manage Client Inquiries, Oversee the Scheduling of Appointments, and Resolve any Client Concerns to maintain a High Standard of Client Satisfaction
- Lead Daily Team Meetings to update the Team and Discuss the Plan for the Day
- Oversee all aspects of Clinic Operations: Step in where needed and be the ‘Go To’ for the Staff to maintain a Smooth Flow of Services
- Schedule and Oversee ‘Downtime Tasks’ to promote Efficient Workflow and High Team Morale
- Manage Services and Assist with Activities to Drive Revenue
- Maintain a Clean, Organized, and Aesthetically Pleasing Clinic Environment
- HR Responsibilities: Onboarding, Training, Performance Management
- Other Administrative and Operational Tasks, as required

Requirements

- Previous Supervisory Experience in a Customer Focused Setting
- Discretion, Sensitivity and Confidentiality in dealing with Client Information




- Customer Service and Teamwork Focused with Exceptional Interpersonal Skillsli>
- A Passion for the Industry and Excitement for the Positive Impact our Services bring to our Clients
- Excellent Communication and Relationship Developing Skills
- Self-Motivated with a Strong Work Ethic
- Professional and Positive Attitude on the phone and in-person
- Strong Organizational, Adaptable, Task-management and Problem-solving Skills
- Supervisory Experience and Ability to Lead and Motivate a Team
- Solid Computer Skills and Familiarity with Scheduling Software

We Offer

- $30/hour to start, negotiable based on experience
- Monday – Friday, 8:30 am – 5:00 pm (1/2 hour lunch)
- Employer shared benefits package
- Stable Company with Dynamic Daily Tasks
- Friendly and Supportive Work Environment
- Fulfilling, Client-Oriented Profession

Please apply online at hire-standard.com or email resume to

We thank all applicants for your interest, however, only those considered will be contacted.

By applying to this position, you agree to receive email communication from Hire Standard.

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📌 HIRED! - Client Concierge/Staff Supervisor (Lethbridge)
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📍 Lethbridge