Be a key player at Fidelity as a Team Manager in Customer Experience, working in a hybrid model. Drive product adoption and enhance customer engagement while shaping the future of financial services.

This full time position requires collaboration with the Digital Product Development team to create exceptional customer experiences. As a leader, you'll develop processes that streamline onboarding, engagement, and retention while ensuring alignment with Fidelity's cutting-edge values. The role demands robust analytical, organizational, and communication skills to foster a high-performing team.

Key Responsibilities: • Drive product adoption and user interaction • Support quick onboarding for new clients • Engage daily with SMEs to resolve customer issues • Build processes optimizing the client journey • Set and track success metrics for product support

Requirements: • 3+ years in financial services required • University degree or equivalent experience • 1 year coaching and mentoring preferred • Experience with metrics and data-driven organizations • Robust digital product experience preferred

Lead the charge in delivering exceptional customer experiences at Fidelity.

📌 Team Manager Customer Experience Hybrid Role Winnipeg (Canada)
🏢 Fil
📍 Canada