Shape customer experiences as a Strategic Customer Success Manager at Abnormal AI. Focus on driving product adoption and fueling business success through client engagement. In this role, you will build and maintain robust relationships with clients, acting as the main point of contact and facilitating ongoing value delivery.

Your efforts will include conducting regular business reviews, monitoring customer health, and proactively identifying risks and prospects. With a solid technical understanding of SaaS products, you will align internal teams to enhance customer satisfaction and retention. Key Responsibilities:
Develop strategic relationships to ensure platform adoption
Conduct business reviews to communicate ROI effectively




Understand industry challenges to offer tailored solutions
Promote platform features and identify adoption opportunities
Collaborate with teams for timely issue resolution Requirements:
Minimum 5 years in enterprise SaaS with over 3 years in Customer Success
Proven track record with large customer portfolios
Exceptional communication and presentation skills
Capability in resolving escalations effectively
Bachelor's degree in a related technical field Utilize your customer success expertise to enhance client partnerships at Abnormal AI.

📌 Strategic Customer Success Manager Role Toronto
🏢 Abnormal AI
📍 Toronto