Job Summary

We are seeking a dynamic and proactive Sales & Support Coordinator to join our vibrant sales team. In this role, you will be the backbone of our sales operations, ensuring seamless communication between clients, sales teams, and internal departments. Your energetic approach will drive efficiency, foster solid customer relationships, and support the achievement of sales targets.

This position offers an exciting opportunity to develop your skills in project management, customer relationship management, and account management within a fast-paced SaaS (Software as a Service) environment. Your enthusiasm and attention to detail will be instrumental in delivering exceptional service and support to our clients.

Responsibilities

Overview:

- Coordinate and support sales activities by managing schedules, preparing proposals, and tracking progress using Salesforce or similar CRM tools
- Act as a primary point of contact for customer inquiries, providing timely and professional responses to ensure high customer satisfaction
- Assist in onboarding new clients by facilitating account setup, training sessions, and follow-up communications
- Collaborate with marketing teams to develop targeted campaigns that enhance customer engagement and retention
- Analyze sales data to identify trends, opportunities for growth, and areas for process improvement
- Support project management efforts by monitoring deadlines, preparing reports, and coordinating cross-functional tasks
- Maintain accurate records of customer interactions, sales activities, and contractual documentation in compliance with company policies

Customer Support

- Serve as the primary point of contact for Growing Dome customers by phone, email, and other channels — before,



during, and after purchase
- Help customers understand product features, components, installation requirements, and operation
- Follow up to confirm issues and questions are fully resolved; build long-term customer relationships

Product & Technical Support

- Develop in-depth product and installation knowledge; help troubleshoot common assembly/installation issues, including reviewing customer photos and videos
- Guide customers through installation documentation and online resources
- Flag recurring product/installation issues to manufacturing and product teams, and relay customer feedback to inform future design and documentation

Orders & Logistics

- Answer order, shipping, freight, and delivery-status questions; coordinate with internal teams on discrepancies, missing/damaged components, or shipping issues
- Handle replacement-part and warranty inquiries; keep customer/order records accurate in Arctic Acres' systems

Onboarding & Customer Experience

- Guide new customers through post-purchase expectations, site prep, and installation next steps; maintain onboarding materials, FAQs, and support resources
- Proactively check in with customers, collect feedback/testimonials/photos, and identify ways to simplify the customer experience
- Escalate significant concerns to management as needed

Qualifications





- 1–3 years in sales, customer service, or technical support (construction, home products, or kit/DTC industries a plus)
- Comfortable with CRM tools and order/quote systems; strong phone and written communication
- Able to interpret installation documentation and troubleshoot from customer-submitted photos/video
- French language skills an asset for Quebec-market inquiries

Success Metrics

- Outbound: qualified leads passed to senior sales per week/month
- Inbound: response time, resolution rate, and follow-up completion
- Pipeline and customer records kept current within 24 hours

Experience

- Proven experience in customer service or account management within a SaaS or financial services environment
- Strong project management skills with the ability to handle multiple priorities efficiently
- Demonstrated proficiency with Salesforce or other CRM platforms for managing customer data and sales pipelines
- Excellent communication skills with the ability to clearly articulate information to diverse audiences
- Analytical skills to interpret data insights and contribute to strategic decision-making
- Familiarity with marketing strategies and tools used to enhance client engagement
- Prior experience in the financial services sector is a plus but not required

Join us as a Sales & Support Coordinator and be part of a passionate team dedicated to delivering innovative solutions while growing your career in a lively, supportive environment!

Pay: $48,242.00-$64,150.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Sales Support Coordinator (Portland)
🏢 Arctic Acres
📍 Portland