Elevate your career as a Salesforce Manager with Fidelity in a flexible hybrid setting. You will lead efforts in maintaining a robust Salesforce workplace for maximum operational efficiency. As the Salesforce Manager, you will play a crucial role in supporting Fidelity’s Sales and Service Cloud platforms.

Your main responsibilities will include overseeing service reliability, managing technical changes, and collaborating with stakeholders for optimal platform usage. With your expertise in technical leadership, you will shape the future of our CRM support operations. Key Responsibilities:

- Ensure stable operations and incident management for Salesforce
- Manage backlog and prioritize projects effectively
- Develop a strategic roadmap to align with business needs
- Partner with teams to enhance user adoption
- Maintain governance and compliance with enterprise standards Requirements:
- Bachelor’s degree or equivalent working experience
- 5+ years in CRM platform delivery
- 2+ years of direct people management
- Proficient in Salesforce architecture and tools
- General knowledge of financial services domain Your expertise will impact Fidelity’s client service and sales operations through effective platform management.

📌 Salesforce Manager, Hybrid Role at Fidelity (Toronto)
🏢 Fil
📍 Toronto