Elevate customer service performance as a Customer Experience Lead at Scotiabank in Sherbrooke, QC. Engage with customers while leading a team of associates to achieve service excellence.
In this role, you will oversee the customer experience strategy and lead a dedicated team at Scotiabank. A commitment to building customer relationships and resolving issues efficiently is essential as you implement cutting-edge solutions for branch success. Together with your team, you will enhance the banking experience for all customers.
Key Responsibilities:
• Directly manage Customer Experience Associates’ performance
• Foster customer loyalty through strong service delivery
• Serve as Officer in Charge for urgent situations




• Identify and act on opportunities to improve customer engagement
• Support the implementation of new operational policies
Requirements:
• Excellent leadership skills and team management experience
• Flexible scheduling availability
• Relevant experience in the banking sector
• Strong technical skills, comfortable with digital services
• Bilingual proficiency in English and French is necessary
Lead and inspire your team to provide unparalleled customer service at Scotiabank!
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📌 Customer Experience Leader - Sherbrooke, QC
🏢 Scotiabank
📍 Sherbrooke