Join RBR as a Tech Support Specialist, assisting scientists with technical issues related to oceanographic instruments. Your curiosity for measurement science will drive customer success.
As a Technical Support Representative, you will engage with researchers across the globe to resolve unique technical challenges. This role suits recent graduates or early-career professionals who enjoy collaboration and have a robust foundation in environmental science. You will improve internal resources while coordinating instrument servicing alongside R&D; and Sales teams.
Key Responsibilities:
• Deliver responsive technical support through various channels
• Manage Return Merchandise Authorizations for repairs
• Create and enhance user manuals and procedures




• Work with teams to resolve technical problems
• Develop deep understanding of RBR instruments
Requirements:
• Bachelor’s degree in Science or Engineering
• Relevant technical or customer support experience
• Excellent communication for explaining complex concepts
• Strong analytical skills for documenting technical issues
• Proactive in troubleshooting scientific instruments
Your success in this position will contribute significantly to advancing both climate science and global research efforts.
#J-18808-Ljbffr

📌 RBR Tech Support Specialist Role (Ottawa)
🏢 RBR
📍 Ottawa