Overview
Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Education: College/CEGEP
Experience: 3 years to less than 5 years
or equivalent experience

Work setting
Industrial plant
Aviation/aerospace manufacturing

Tasks
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and creditsli>
Explain the type and cost of services offered
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Sell merchandise
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Complete and process international purchase orders
Review purchase order claims and contracts to determine compliance with company policy

Computer and technology knowledge
Database software
Enterprise resource planning (ERP) software
Internet




MS Excel
MS Outlook
MS Windows
MS Word
SAP (FI/CO / HR / MM / OT SD)
MS Access
MS PowerPoint
JD Edwards
Spreadsheet
Electronic mail
Inventory control software

Work conditions and physical capabilities
Attention to detail
Quick-paced environment
Tight deadlines
Work under pressure
Repetitive tasks

Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Judgement
Ability to multitask
Dependability
Honesty
Quick learner

Screening questions
Are you currently a student?
Do you have experience working in this field?

Employment terms options
Day
Overtime available

Health benefits
Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial advantages
Registered Retirement Savings Plan (RRSP)

Other perks
Free parking available
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📌 Customer Service Agent Amherst
🏢 Kibbi Technologies
📍 Amherst