OverviewLocation - This role is in-person. Work primarily takes place at North Campus, Edmonton.Do you enjoy working in a collaborative environment, leading a team of professionals, believe in service excellence and strive to leverage technology to enable and enhance user experience? Then this opportunity as a Manager, Endpoint Computing may be a great fit for you.Reporting to the Director, Digital Infrastructure, the Endpoint Manager is accountable for the delivery, performance, and continuous improvement of endpoint computing services across the University of Alberta. The position provides both strategic and operational leadership for a large, complex portfolio supporting desktop computing services for on-campus and remote users. The role leads a team of direct reports and a broader team responsible for endpoint support, lifecycle management, and endpoint management platforms. The Endpoint Manager contributes to institutional objectives by ensuring reliable, secure, and efficient endpoint services while fostering a culture of service excellence, innovation, and continuous improvement.ResponsibilitiesManage the Endpoint Support and Endpoint Systems teams focused on the delivery of service to the University.Clearly communicates strategic objectives to Endpoint staff and work to define tactical, operational and short term action plans that align with these objectives.Identify operational opportunities. Use continuous improvement methodology to manage work and streamline processes. Evaluate current business processes for efficiencies and implement changes.Work collaboratively across Information Services and Technology in the delivery of service and supporting the University.Manage client relationships by building partnerships and addressing their concerns in a timely and professional manner.Provide support for enterprise-wide projects and initiatives.Use critical thinking, discretion,



and delegated decision making in identifying and resolving complex problems and assignments.Manage the overall operational, budgetary, and financial responsibilities of the Endpoint computing program.Keep abreast of changing technology across campus (and in industry in general) to ensure that our systems are compatible and that we are using up-to-date technology tools.QualificationsBachelor’s degree with demonstrated progressive experience in Endpoint Computing (or related diploma with equivalent combination of education, training, and experience).Minimum of five years of leadership experience, preferably in Endpoint Computing, managing technical teams in an enterprise IT environment.Demonstrated experience in endpoint computing or related IT operations.Ability to think critically, leverage systems thinking, articulate context, and an appreciation for the user and customer experience.Experience in building and retaining a team of technology professionals that are service and results oriented.Manage diverse computing environments with direct responsibility for the delivery of Endpoint services, hardware and software inventory management, vendor management and workstation services.Microsoft Active Directory and enterprise identity management systems.ITIL focused service delivery.Knowledge of virtual desktop systems and processes.Strong leadership, coaching, and people management skills.Strategic thinking and planning capabilities.Financial management and budgeting expertise.Excellent communication, customer,



interpersonal relations and analytical skills.Ability to manage complex operations and competing priorities.Application InstructionsClick "Apply Now" to submit your resume and cover letter.Benefits and TermsThis position has a comprehensive advantages package and an annual salary range of $81,048 to $135,078. The terms and conditions of this appointment are governed by Schedule F of the collective agreement between the Board of Governors of the University of Alberta and the Association of Academic Staff of the University of Alberta.About UsThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada. The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day.We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide. Your work will have a meaningful influence on a cross-section of people—from students and community members to researchers and innovators.Equity, Accessibility and InclusionAt the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.About The TeamInformation Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. If you are passionate about leveraging technology to empower education and drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.#J-18808-Ljbffr

📌 Manager, Endpoint Computing - C$81,048 - C$135,078 A Year (Winnipeg)
🏢 University of Alberta
📍 Winnipeg