Join HCLTech in Toronto as a ServiceNow Tower Lead, focusing on IT service management and operational efficiency through automation tools. Drive strategic implementation of ITIL best practices to enhance service delivery.

The Tower

Lead role is vital for ensuring compliance with agreed SLAs while managing operational excellence. Your expertise in ServiceNow and ITIL will enhance customer satisfaction through continuous improvement initiatives. Collaborate with teams to deliver innovative solutions while maintaining high-quality code and responding to client needs promptly. Key Responsibilities:
Drive tower-level efficiency and effectiveness using ITIL best practices
Ensure compliance with SLAs, maintaining operational excellence




Validate reports and maintain operational hygiene using ServiceNow tools
Enhance service delivery through creative frameworks and initiatives
Lead implementation of the Profit Improvement Plan leveraging automation Requirements:
In-depth ServiceNow functional consulting expertise
Solid knowledge of ITIL and ITSM frameworks
Excellent problem-solving and escalation management skills
Robust communication and interpersonal abilities
ITIL certification recommended; ServiceNow certification valuable Take the lead in operational efficiency and client satisfaction at HCLTech in Toronto.

📌 Servicenow Tower Lead At Hcltech Toronto
🏢 HCL Technologies
📍 Toronto