Join Export Development Canada as a Senior Business Systems Analyst and lead pivotal ServiceNow Customer Service Management initiatives. Utilize your experience in business analysis to drive platform enhancements and stakeholder alignment. This senior position requires you to understand and navigate complex business problems while guiding ServiceNow solutions.

You will partner with various teams to document user stories and acceptance criteria, ensuring a focus on streamlined service delivery and process optimization. Your leadership will help EDC deliver productive customer service capabilities. Key Responsibilities:
Spearhead business systems analysis for ServiceNow CSM
Document user stories, acceptance criteria, and process flows




Analyze and optimize current service delivery processes
Collaborate with technical teams for scalable solution designs
Lead Agile delivery activities and backlog management Requirements:
University degree in Business or IT related discipline
7+ years experience in Business Systems Analysis
Expertise with ServiceNow CSM and case management
Agile methodology experience required
Proven track record of stakeholder management Leverage your skills in business systems analysis and process improvement to transform EDC's customer service experience.

📌 Servicenow Csm Senior Analyst At Edc Calgary
🏢 Export Development Canada | Exportation et développement Canada
📍 Calgary