We are HCLTech, one of the fastest-growing large tech companies in the world and home to 218,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an setting you’ll thrive in, then you’re in the right place.

Work Location: Winnipeg, Manitoba - 5 days onsite

Job Responsibilities :

- Provide Level 2 support for Windows, macOS, and end-user computing environments.
- Troubleshoot complex hardware and software issues related to desktops, laptops, printers, docking stations, and peripherals.
- Support device imaging, re-imaging, software deployment, and OS upgrades. Manage incidents, service requests, and problem tickets through ServiceNow or other ITSM tools.
- Provide support for VPN, remote access, Citrix, VDI, and Microsoft RDS environments. Perform user onboarding, offboarding, account provisioning,



and device allocation activities.
- Support endpoint management platforms such as Intune, SCCM, JAMF, and MDM solutions.
- Coordinate with Infrastructure, Security, Network, and Application teams for issue resolution. Maintain asset inventory, lifecycle tracking, and compliance documentation.
- Create and update knowledge articles, SOPs, and technical documentation. Ensure SLA adherence and provide timely updates to stakeholders and end users. Provide VIP/Executive support when required.

Job Summary :

- Responsible for providing advanced technical support for end-user computing environments, including desktops, laptops, mobile devices, operating systems, applications, peripherals, and remote access technologies.
- The role involves troubleshooting escalated incidents from L1 teams, supporting VIP users, maintaining endpoint security compliance, and ensuring service delivery within agreed SLAs.

Other Requirement : Microsoft Intune SCCM/MECM JAMF Citrix Workspace VMware Horizon Azure Virtual Desktop (AVD) PowerShell scripting Endpoint Security solutions

📌 Senior Administrator - Desk Side Services (Winnipeg)
🏢 HCLTech
📍 Winnipeg