Join Canada Life as a Senior Business Systems Analyst to enhance service delivery. Drive the analysis of complex operational issues and lead strategic improvement initiatives across critical applications. This full-time position offers a unique opportunity to engage deeply with technology stakeholders.

You will manage a portfolio of recurring operational themes while executing root cause analyses to improve overall service reliability. Your contributions are vital in automating processes and implementing effective solutions. Key Responsibilities:

- Lead investigations into complex service issues
- Develop and track remediation plans
- Conduct root cause analysis on incidents and trends
- Facilitate workshops for process improvement
- Create actionable business requirements and documentation Requirements:
- 5+ years in technology operations or support roles
- Robust communication skills for stakeholder engagement
- Proficiency in Salesforce and monitoring platforms
- Experience with low-code automation technologies
- Demonstrated leadership in cross-functional teams Contribute your analytical and operational expertise to Australia Life while driving impactful improvements.

📌 Senior Business Systems Analyst with Canada Life (London)
🏢 Canada Life
📍 London