Senior Business Transformation Lead – Client &

• Employee Experience, Strategic Initiatives &

• Process Optimization - Tier1 Bank Senior Business Transformation Lead – Client &

• Employee Experience, Strategic Initiatives &

• Process Optimization - Tier1 Bank Duration: 12 Months Location: Toronto, Hybrid (2-3x/week) Overview: Our large banking client is seeking two Senior Business Transformation Leads to identify and drive improvements across client experience, employee experience, business processes and operational effectiveness. This is a business-side transformation role, not a PMO or Project Delivery position. The successful candidates will investigate complex business problems, analyze data and processes, identify root causes and improvement opportunities, develop recommendations, define future-state processes and then act as the business lead while Technology teams deliver the solution.

Responsibilities - Analyze complex or loosely defined business problems and identify root causes, impacts and opportunities for improvement.

- Analyze business and operational data to identify trends, issues and actionable insights.
- Assess current-state processes, workflows and client or employee journeys.
- Identify pain points, bottlenecks, process gaps and opportunities for simplification or automation.
- Develop recommendations supported by data, business analysis and operational evidence.
- Define future-state processes, workflows and business requirements.
- Evaluate solution options and provide recommendations to business leaders.
- Develop business cases, impact assessments and supporting analysis where required.
- Translate business recommendations into requirements that Technology teams can implement.
- Act as the business lead throughout technology delivery to ensure solutions remain aligned with intended business outcomes.
- Partner with Product, Technology, Operations and Project Management through implementation.
- Validate delivered solutions against business requirements and expected outcomes.
- Define KPIs and measures of success and assess whether implemented changes deliver the expected improvement.
- Facilitate workshops and working sessions with business and technology stakeholders.
- Present findings, recommendations and decisions to senior stakeholders. Must-Haves - Senior experience in business transformation, business analysis, process improvement or strategic business initiatives.
- Strong business and data analysis skills, with the ability to translate information into insights and recommendations.
- Demonstrated experience identifying business problems, conducting root-cause analysis and recommending improvements.
- Strong experience with current-state and future-state analysis, gap analysis and process redesign.
- Experience analyzing business processes, workflows, operational performance or client/customer journeys.
- Ability to identify opportunities for process improvement, simplification, automation or service enhancement.




- Experience developing recommendations and presenting findings to senior business stakeholders.
- Ability to translate business problems and recommendations into transparent business and functional requirements.
- Experience partnering with Technology teams through solution design, development, testing and implementation.
- Experience acting as the business owner or business representative while Technology and PM teams manage delivery execution.
- Strong analytical, critical-thinking, problem-solving and facilitation skills.
- Ability to work independently in ambiguous or evolving environments.
- Experience within banking, financial services or another large complex organization. Nice-to-Haves - Client or customer journey analysis and improvement experience.
- Employee journey or employee experience transformation.
- Banking experience across commercial banking, digital banking, payments, billing, fraud, servicing or onboarding.
- SQL, Power BI, Tableau, Excel or similar analytical tools.
- Journey mapping, service blueprinting or customer experience methodologies.
- Lean Six Sigma, continuous improvement or process optimization experience.
- Business-case development, cost-benefit analysis or ROI analysis.
- Experience defining KPIs and measuring benefits after implementation.
- Previous Tier 1 Canadian banking experience.

Senior Business Transformation

Lead – Client & Employee Experience, Strategic Initiatives & Process Optimization - Tier1 Bank Duration: 12 Months Location: Toronto, Hybrid (2-3x/week) Overview: Our large banking client is seeking two Senior Business Transformation Leads to identify and drive improvements across client experience, employee experience, business processes and operational effectiveness. This is a business-side transformation role, not a PMO or Project Delivery position. The successful candidates will investigate complex business problems, analyze data and processes, identify root causes and improvement opportunities, develop recommendations, define future-state processes and then act as the business lead while Technology teams deliver the solution.

Responsibilities - Analyze complex or loosely defined business problems and identify root causes, impacts and opportunities for improvement.

- Analyze business and operational data to identify trends, issues and actionable insights.
- Assess current-state processes, workflows and client or employee journeys.
- Identify pain points, bottlenecks, process gaps and opportunities for simplification or automation.
- Develop recommendations supported by data, business analysis and operational evidence.
- Define future-state processes,



workflows and business requirements.
- Evaluate solution options and provide recommendations to business leaders.
- Develop business cases, impact assessments and supporting analysis where required.
- Translate business recommendations into requirements that Technology teams can implement.
- Act as the business lead throughout technology delivery to ensure solutions remain aligned with intended business outcomes.
- Partner with Product, Technology, Operations and Project Management through implementation.
- Validate delivered solutions against business requirements and expected outcomes.
- Define KPIs and measures of success and assess whether implemented changes deliver the expected improvement.
- Facilitate workshops and working sessions with business and technology stakeholders.
- Present findings, recommendations and decisions to senior stakeholders. Must-Haves - Senior experience in business transformation, business analysis, process improvement or strategic business initiatives.
- Strong business and data analysis skills, with the ability to translate information into insights and recommendations.
- Demonstrated experience identifying business problems, conducting root-cause analysis and recommending improvements.
- Strong experience with current-state and future-state analysis, gap analysis and process redesign.
- Experience analyzing business processes, workflows, operational performance or client/customer journeys.
- Ability to identify opportunities for process improvement, simplification, automation or service enhancement.
- Experience developing recommendations and presenting findings to senior business stakeholders.
- Ability to translate business problems and recommendations into clear business and functional requirements.
- Experience partnering with Technology teams through solution design, development, testing and implementation.
- Experience acting as the business owner or business representative while Technology and PM teams manage delivery execution.
- Strong analytical, critical-thinking, problem-solving and facilitation skills.
- Ability to work independently in ambiguous or evolving environments.
- Experience within banking, financial services or another large complex organization. Nice-to-Haves - Client or customer journey analysis and improvement experience.
- Employee journey or employee experience transformation.
- Banking experience across commercial banking, digital banking, payments, billing, fraud, servicing or onboarding.
- SQL, Power BI, Tableau, Excel or similar analytical tools.
- Journey mapping, service blueprinting or customer experience methodologies.
- Lean Six Sigma, continuous improvement or process optimization experience.
- Business-case development, cost-benefit analysis or ROI analysis.
- Experience defining KPIs and measuring benefits after implementation.
- Previous Tier 1 Canadian banking experience. Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

📌 Senior Business Transformation Lead – Client & Employee Experience, Strategic Initiatives & Process Optimization - Tier1 Bank (Toronto)
🏢 S.i. Systems
📍 Toronto