Position SummaryWe are Methanex: a leading producer and supplier of methanol to North America, Asia Pacific, Europe and South America, with our corporate head office located in Vancouver, BC.What’s In It For YouThe expected hiring salary range for this position is CAD $74,800 – $91,400 per annum.The actual base salary offered is determined based on the successful candidate’s relevant experience, skills, and competencies and will consider internal equity.Opportunity to make a real impact with a global leader, working collaboratively with colleagues around the world and with direct line of communication with the executive leadership team.Prospect for professional growth and development.Beautiful, newly renovated downtown office with an excellent view and snack/soda bar for when you are onsite.A competitive total rewards package that includes a base salary, annual performance bonus program, generous pension plan, extended benefits coverage, generous time off program, employee share purchase program and hybrid work options.Position SummaryAre you at your best when you walk into an office and spot opportunities to improve reliability, security, and the end‑user experience? Do you take pride in turning vague, high‑urgency tech issues into clear fixes?Methanex Corporation is seeking anIT Analystbased in ourVancouveroffice.Reporting directly to the Global Service Desk Manager, and as a key member of the Vancouver IT Support Services team, the IT Analyst provides direct value by delivering high‑quality, customer service, first and second‑level IT support, technical advice and training to the Vancouver office. This role coordinates and manages activities to ensure all IT equipment including personal computing, communication devices and peripherals are maintained, administered, and purchased in order to deliver reliable IT service to the region.As a valued member of the Global IT and Global Service Desk (GSD) team, the IT Analyst contributes by participating in GSD initiatives,



sharing knowledge/issues/trends and may provide remote IT support as needed to the user community beyond the assigned region to ensure consistent service levels and processes at all Methanex locations. The IT Analyst also works with the Global IT Applications, Infrastructure, Security and Project teams to represent the needs and requirements to and from the Vancouver office as required.Position ResponsibilitiesKey responsibilities include, but are not limited to:IT User SupportDeliver first-line IT support (in person/remote) for all employees, including executives; troubleshoot and followthrough to resolution.Log, track, and document incidents/requests in the service desk system; escalate as needed.Support desktops, Microsoft 365/Office, corporate applications, and local network/connectivity (incl. remote access, AV, and patching).Provide end‑user training and reinforce IT standards; report non‑compliance issues to the manager.Provision and support new hires (device setup, access, and IT orientation) and assist with meeting/conferencing A/V as needed.Maintain secure, reliable IT equipment and service desk documentation; follow global procedures, coordinate with other IT teams/sites, and participate in the on‑call rotation.IT Applications, Security and Infrastructure SupportProvide Tier 2 support for applications, security, and infrastructure services, following Information Technology Infrastructure Library (ITIL)-aligned incident and change management processes.Participate in cross‑training with internal IT teams to maintain current tools, procedures, and best practices.Maintain onsite server/comms room infrastructure and security equipment (e.G., switches/routers, servers, firewalls, cabling, patch panels, and phone systems).Global IT Service Desk TeamCollaborate with the Global Service Desk team to resolve issues, share knowledge,



and improve service.Create and maintain IT support knowledgebase articles and documentation.Research and test product updates and new tools/features to support continuous improvement.IT Projects & InitiativesTrack support performance and lead local improvements to service levels and costs (including purchasing and process/system enhancements).Research and test product updates/new solutions to support regional needs.Support global IT projects (e.G., software/hardware rollouts, upgrades, and new technology introductions).Position QualificationsEducation and/or Professional DesignationCompleted (or working towards completing) a post‑secondary diploma or degree in IT, Information Systems, Computer Science, Engineering or equivalent work and education experience combined.Experience and Technical Skills/KnowledgeRequired to work core hours on‑site in the regional office to provide in‑person support to clients.1‑2 years of experience providing first and second‑tier support to a combination of hardware, software and network solutions.Must be able to carry out on‑call duties and/or 24/7 emergency on‑call support as required.Occasional travel may be required.Outstanding customer service skills to interface with internal customers and stakeholders, demonstrating patience with users.Advanced knowledge of:Microsoft Windows Operating System – server, desktop, and mobile operating systems such as iOSPC hardware architecture – imaging and mobile device management systemsLAN & WAN architecture and conceptsMaintaining an office Server / Data communication room,Basic IT security and data protection conceptsMicrosoft Office 365Various business software and cloud servicesDesktop imaging softwareRemote access / VPNAt Methanex, we believe that having a diverse team and an inclusive workplace creates a better culture, better decisions and a better company. We are committed to a diverse organization that values different perspectives, backgrounds, skills and abilities. As an equal opportunity employer, we encourage applications from all qualified individuals and strive to accommodate anyone who may have specific needs.#J-18808-Ljbffr

📌 It Analyst - C$74,800 - C$91,400 A Year (Winnipeg)
🏢 Methanex
📍 Winnipeg