Are you passionate about the hospitality industry? Are you looking for opportunities to take your hotel experience to the next level? If you love skiing, snowboarding, mountain biking, and golfing, or simply being part of an active outdoor lifestyle, Sun Peaks Resort is calling your name.About the opportunityWe are actively building a talent pipeline of hospitality professionals who are passionate about building their careers in housekeeping. We are looking to connect with individuals who provide hands‑on leadership to their team to create an inviting atmosphere for guests upon arrival and during their stay. Housekeeping experience is foundational when looking to build a career as a hotelier. If you are looking to grow into other leadership roles in the industry, don't underestimate the value of gaining strong leadership experience in this space. If you have experience as an Assistant Housekeeping Manager, Housekeeping Manager, Executive Housekeeper, and/or related work experience, we would love to connect with you. Apply today!Compensation Information$60,000 to $84,000 per annum (depending on experience and education)Physical RequirementHeavy; work activities involvehandling loads up to 35 kg; predominantly in an indoor setting.Skills you bring with you2-3 years’ minimum experience in a senior housekeeping role within a Hotel/Resort settingPost‑secondary education in Hospitality/Tourism, or a related discipline preferredEnergetic and outgoing with a positive attitude, driven to deliver elevated guest experiencesProfessional and well‑organized with excellent communication skills, both written and verbalExcellent problem‑solving abilities and the ability to think on your feetHighly responsible self‑starter and reliable team player, with the ability to remain calm under pressure in a fast‑paced environmentMust have the ability to supervise, mentor, train and motivate the teamA working knowledge of hotel systems, specifically Agilysis VERSA would be considered an assetWorking knowledge of basic and complex cleaning machinery and toolsA level of financial acumen and ability to budget, forecast, and interpret financial statementsPrimary ResponsibilitiesGuest Experience/OperationsAct as the ‘Service Champion’ for the housekeeping department, role‑modeling welcoming hospitality and exemplifying excellence in all tasks that impact the rooms stay‑over process by identifying,



creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience in both public spaces and guest roomsEnsure guest requests and issues are resolved in a timely, friendly and efficient manner optimizing guest satisfactionAnalyze service/satisfaction data from Revinate and identify trends to inform collaborative action planning for the housekeeping teamMonitor cost control efforts and interpret financial statements; making recommendations for budget and forecastApprove the housekeeping team timesheets weekly for accuracy and approve employee vacation requests when possibleDevelop the housekeeping team schedule in alignment with business needsDevelop departmental policies and procedures and implementationOwn departmental full cycle recruitment efforts such as conducting interviews, hiring and departmental onboardingWorks closely with the Maintenance department in the ongoing preservation and maintenance of the hotelDevelops and maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standardsTeam Commitment / CollaborationMonitors the team members’ performance through supervision and service quality audits, providing timely feedback and recognitionEncourages and builds mutual trust, respect, and cooperation among team members, ensuring team members are treated fairly and equitablyEstablishes and nurtures open, team-oriented relationships with team members, fostering a culture of dialogueContributes to the operational leadership team in a collaborative effort to achieve overarching hotel goalsTrainingOversee the initial new hire training and department assimilation, as well as developing and refreshing training materials to supportIdentifies the on‑going developmental needs of team members, including in‑the‑moment feedback, coaching, mentoring, and other support and resources to help improve knowledge,



skills and performanceConducts ad hoc as well as annual performance evaluations for all team membersSeeks opportunities for cross‑training among the rooms and front office positionsSupplier Relationship and EngagementEnsures par stocks of all housekeeping resources and guest in‑room supplies are maintainedResearch and provide written cost comparisons and RFPs on product replacements, replenishments, etc.Review property brand standards and cost efficiencies on an annual basisReviews supplier contract agreements annually with Senior DirectorMonitors and initiates regular supplier performance evaluationsBenefitsWinter/Summer Season Lift, Trail and Golf passesInitial entitlement to three weeks of paid vacationBenefits plan and additional wellness components, including Health Spending Account and EFAPParticipation in our RRSP and matching DPSP programsCompany supported training and professional development opportunitiesDining discounts within our hotel & Resort‑owned outletsRetail discounts in our Resort‑owned outletsFriends and family rates at the Sun Peaks Grand HotelReciprocal programs with partnering ski areas & hotelsEligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performersWe are Canada’s second‑largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.#J-18808-Ljbffr

📌 Housekeeping Management - Talent Pool - C$60,000 - C$84,000 A Year (Winnipeg)
🏢 Sun Peaks Resort
📍 Winnipeg