Elevate your career with Ooma as a Customer Support Analyst in a dynamic role featuring Tier 1 technical assistance. This position operates on a Wednesday to Sunday schedule.

This role requires you to be the initial contact for Ooma Enterprise, where you will handle troubleshooting tasks and facilitate customer support requests. A robust technical interest, exceptional interpersonal skills, and the ability to solve problems creatively will make you an excellent fit. This position calls for someone who thrives in a fast-paced environment and enjoys helping others achieve their goals.

Key Responsibilities:



• Diagnose and resolve Tier 1 technical issues • Assist users in designing call flows for optimal performance • Provide educational support on Ooma's products • Proactively manage escalation processes • Ensure prompt follow-up for client inquiries

Requirements: • Fluency in French or Québécois required • Experience in customer success or technical support • Understanding of networking principles beneficial • Strong organizational and analytical skills • Preferred post-secondary education

Support Ooma in delivering exceptional service as a Customer Support Analyst and contribute to client success. #J-18808-Ljbffr

📌 Ooma Customer Support Analyst (Winnipeg)
🏢 Ooma
📍 Winnipeg