Join Bell as a Senior Business Consultant focused on Contact Centre solutions, and deliver transformative innovations to enterprise clients. Leverage your expertise in cloud migration, operational efficiency, and customer experience enhancement. In this management role, you'll work closely with enterprise clients to modernize their contact centre operations.

Your experience will be essential in assessing current states, identifying gaps, and designing impactful solutions. You’ll lead client engagements, providing advisory expertise on topics like workforce management and performance metrics while collaborating with cross-functional teams. Key Responsibilities:

- Lead client meetings, workshops, and presentations
- Conduct current-state assessments and gap analyses
- Identify opportunities for operational improvements




- Develop strategic roadmaps and transformation plans
- Create high-quality deliverables, including presentations and training materials Requirements:
- University degree with 7-10 years in contact center environments
- Proven ability to analyze and recommend solutions
- Solid knowledge of operational processes and workforce management
- Excellent communication skills in French and/or English
- Ability to work independently and with multidisciplinary teams Leverage your expertise to drive innovation and next-generation solutions for Bell's contact centre operations.

📌 Senior Consultant for Contact Centre Solutions (Canada)
🏢 Bell Canada
📍 Canada