Join Groupe Dynamite as a Senior Manager CRM, spearheading customer retention strategies through digital channels. Enhance customer loyalty by implementing innovative marketing solutions. This strategic role involves leading the CRM team and defining the multi-year roadmap for energetic channels like email, SMS, and app push.

Reporting directly to the Director of Customer Retention, you'll ensure top-level execution of initiatives that increase customer engagement and lifetime value by leveraging advanced data analytics and A/B testing. Key Responsibilities:

- Develop and oversee the implementation of CRM strategies
- Optimize the CRM budget to enhance financial performance
- Incorporate AI innovations to enhance operational workflows




- Manage cross-functional collaboration for effective execution
- Analyze performance data to extract actionable insights Requirements:
- Bachelor’s degree required; MBA preferred
- Minimum 8 years of CRM experience, with 4 years in management
- Proficient in major CRM platforms like Salesforce Marketing Cloud
- Experience with Agile methodologies and data analysis tools
- Bilingual in French and English for stakeholder communication Be a pivotal leader at GDI, driving CRM excellence and customer satisfaction.

📌 Senior CRM Manager Role at GDI (Mount Royal)
🏢 JARAL FASHIONS
📍 Mount Royal