Drive success for myBlueprint's Customer Success team, focusing on customer retention and operational excellence. This leadership role emphasizes coaching and building effective workflows. In this managerial role, you will oversee daily performance while connecting with customers and leading your team to improve service delivery.

Your focus will be on retention strategies, coaching direct reports, and refining operational processes across the customer lifecycle. You will be crucial in translating departmental priorities into actionable plans, ensuring that both customer and team success is achieved. Key Responsibilities:
Manage renewal workflows and handle customer escalations
Conduct regular coaching sessions and performance management for direct reports




Develop playbooks and effective operating routines for team efficiency
Align team goals with clearly defined actions and accountability
Maintain a small portfolio of accounts for better customer insight Requirements:
Experience in customer success or client management roles
Exceptional coaching and leadership abilities
Knowledge of retention techniques within EdTech
Solid organizational skills and process development expertise
Flexibility to navigate product changes and priorities Make a significant impact on customer experience and team performance at myBlueprint.

📌 Manager Of Customer Success Operations Toronto
🏢 Socket.dev
📍 Toronto