Job DetailsTitle of Job:Case ManagerDate:April 10, 2026Closing Date:April 26, 2026Location:Toronto, ON - Passages ICMCompensation:$55,239 – $67,560 annually proratedContract Duration:12‑Month Contract (possibility of extension to 18 months)Work Type:OnsiteJob ID:10573397Existing or New Position:ExistingBilingual in French Language is a mustWho We AreLOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.Job SummaryThe Case Manager (CM) serves French speaking individuals with serious and persistent mental illness who require support to live in the community. The position provides hands‑on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life. The CM works in partnership with clients to develop a recovery plan, based on the OCAN client self‑assessment and the CM’s OCAN full assessment. Following the principles of recovery, the CM also provides assistance with learning life skills, accessing community resources and supports, linking clients to appropriate services and developing a safe plan. The CM is also responsible for documenting interactions with clients and other relevant parties as required. There is driving involved and a car is required. Hours of work may include, on occasion, some early evenings.Direct Service ResponsibilitiesProvide support and assistance to assigned clients experiencing serious and persistent mental illness through regular contact in the community at a frequency determined through negotiation with each clientComplete a comprehensive assessment of the nature of each client’s unique goals and needs through a collaborative, supportive and therapeutic relationship with each client and their support networksProvide guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and conducting an Ontario Common Assessment of Need (OCAN)Provide direct practical supportive counselling and assistance to clients in their pursuit of identified goals and needs such as:Acquiring shelter, food, income, ID and clothingDeveloping a healthy support networkAccessing primary health and psychiatric careDeveloping personal skills in the areas of budgeting, medication and symptom managementDeveloping harm reduction strategies in relation to substance useDeveloping strategies for the pursuit of educational/vocational interestsDeveloping coping strategies and accessing/securing safe/affordable optionsDevelop,



implement and monitor service care plans and crisis prevention/intervention plans in partnership with clientsTeach life skills (i.E. shopping, budgeting, household management, use of public transit etc.)Assist clients to identify and manage symptoms and develop effective coping skillsAssist clients with emergency and/or crisis needs as required/appropriateAssist clients with accessing and coordinating other community resources, supports, services and appointmentsLiaise with each client’s support network members as appropriate and where client consent has been obtainedProvide services within an anti‑racism/anti‑oppression frameworkAdvocate on behalf of clients where appropriate and necessaryEstablish and maintain positive working relationships with other service providers, professionals and partnering agenciesEstablish effective relationships with family members where appropriateDevelop discharge plans in partnership with clientsOther duties as assigned by the Senior/Project Manager or Executive DirectorIndirect Service ResponsibilitiesMaintain the privacy and confidentiality of all client and agency information at all times and in accordance with agency policies and proceduresRecord accurate, clear and concise client case notes in the agency’s client database in accordance with agency policies and proceduresMaintain the client paper file in an organized fashionMaintain the privacy, confidentiality and accuracy of information in shared solutions such as IAR, HPG for CHRIS and Better CareSubmit monthly timesheets and expenses in accordance with agency guidelinesParticipate in partnership meetings as requiredParticipate in team meetings, individual supervision, regular agency administration meetings and peer group meetings, providing input and ideas for improving services, efficiency and ongoing program planningTake responsibility for identifying areas for professional growth and training, in conjunction with the Senior/Project ManagerParticipate in committees within the agencyProvide back‑up support to clients during staff vacations and/or other absencesRepresent the agency at external workshops, inter‑agency initiatives, staff training and other community‑based activitiesAdhere to all agency policies and procedures and follow established applicable program guidelines,



procedures and practicesComply with health and safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptlyOther duties as assigned by the Senior/Project Manager or the Executive DirectorWhat You BringA degree/diploma in social services or health care field with a minimum of three years related experienceProficient oral and written French language is required. Only French speaking candidates will be considered.Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of recoveryKnowledge of concurrent disorders and experience with the continuum of addiction servicesKnowledge of community resources for mental health and substance abuseExcellent interpersonal skills, sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individualsKnowledge of the criminal justice system and how it impacts on individuals with mental illnessExcellent judgment and good problem‑solving skillsExcellent interpersonal skills with proven ability to work effectively at an individual, team and systems levelExcellent organizational, documentation and time‑management skills, with the ability to structure time and develop work priorities independentlyDemonstrated ability to work within an anti‑racism, anti‑oppression frameworkDriving required; car is requiredWhat We OfferE‑learning program available all year roundStarting vacation time above minimum standardAdditional paid personal and paid sick daysProfessional development budget available to help you nurture and shape your careerCorporate gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership with Canadian Centre for Diversity and InclusionOur Commitment to Diversity and InclusionLOFT Community Services is a values‑driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce that also reflects that diversity.NoteA satisfactory vulnerable sector check (VSC) is also required.This posting provides only a summary of the responsibilities and requirements for the position.LOFT Community Services is committed to fostering an inclusive and accessible workplace and is dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979‑1994.#J-18808-Ljbffr

📌 Case Manager Gestionnaire De Cas_ft-Contract - $55,239 - $67,560 A Year (Winnipeg)
🏢 Loft Community Services
📍 Winnipeg