Elevate your IT support career with CPP Clinics as a Senior IT Support Technician III in Montréal. Play a pivotal role in resolving complex issues across various technical domains. This senior position focuses on acting as the escalation point for clinics throughout the United States.

Your expertise in Microsoft 365, security tooling, telephony systems, and networking will be crucial as you manage tickets from frontline technicians, ensuring timely resolutions. You will escalate significant infrastructure and security issues to the Senior IT Engineer when necessary, helping maintain exceptional service standards. Key Responsibilities:

- Manage escalation queue and resolve tickets efficiently
- Troubleshoot Microsoft 365 and Entra ID configurations




- Implement RMM and MDM strategies for device management
- Triage EDR alerts and maintain endpoint security
- Oversee VoIP systems and telephony configurations Requirements:
- 5+ years in IT support with senior level experience
- Deep knowledge of Microsoft 365 and Entra ID
- Robust troubleshooting skills in Windows and macOS
- Familiarity with cloud VoIP administration
- Excellent communication skills to assist non-technical staff Utilize your advanced IT skills at CPP Clinics to enhance operational support across multiple locations.

📌 Senior IT Support Technician in Montréal (Montreal)
🏢 Cosmeticphysicianpartners
📍 Montreal