Drive incident resolution in a pivotal IT role as CPKC’s Major Incident Coordinator. Enhance operational efficiencies and ensure systemic improvements across technology services. In this position, you will be responsible for managing major technology incidents that impact business operations. Utilizing your leadership and analytical abilities, you will coordinate cross-functional teams and enhance service availability through effective incident management techniques.

Your role is crucial for maintaining communication and decision-making during high-pressure situations. Key Responsibilities:
Document findings using effective analysis tools
Identify operational performance issues and improvements
Manage ITIL-based processes with autonomy




Prioritize incidents while maintaining transparent communication
Collaborate with various teams for effective incident management Requirements:
Diploma in Computer Science or equivalent experience
Previous experience as a Major Incident Coordinator
Robust collaboration skills with cross-functional teams
Proven experience in navigating complex scenarios
Familiarity with frameworks like ITIL and PMO practices Contribute significantly to CPKC by enhancing incident management effectiveness and technical service delivery.

📌 It Major Incident Coordinator Role Calgary (Canada)
🏢 Canadian Pacific Railway
📍 Canada