Join the Retirement Services Team as a Bilingual Spanish Customer Service Skilled in a hybrid role with Manulife. Provide exceptional customer support to enhance the experience of 401(k) participants. In this full-time role, you will manage inbound calls and assist participants with account transactions and information requests.

Your bilingual fluency will be critical as you help customers navigate their retirement options and ensure every inquiry is met with proficiency and care. Successful candidates will thrive in this collaborative setting focused on delivering quality service. Key Responsibilities:
Respond to participant inquiries with empathy and accuracy
Process investment changes, account updates, and withdrawals




Clearly explain retirement account information to participants
Assist clients with necessary documentation and next steps
Recommend solutions that resolve issues swiftly Requirements:
Bilingual in English and Spanish with solid communication skills
At least two years in a customer service role
Proven ability to manage complex customer requests
Excellent digital navigation skills
Strong attention to detail and organizational abilities Bring your bilingual expertise to Manulife and help clients navigate their retirement journeys successfully.

📌 Hybrid Bilingual Customer Service Professional Toronto (Canada)
🏢 Manulife Financial
📍 Canada