Become a Guest Experience Lead at the Vancouver Botanical Gardens Association and deliver exceptional visitor interactions. This full time position combines your love for people and nature in a beautiful setting.

As the Guest Experience Lead, you will be instrumental in ensuring a welcoming environment at the Vancouver Botanical Gardens. Responsibilities include facilitating visitor communications, managing membership and donation processes, and collaborating with a dedicated team of volunteers. Ideal candidates have an affinity for guest engagement and strong organizational capabilities.

Key Responsibilities:



• Welcome all visitors and create positive first impressions • Answer inquiries promptly via various communication channels • Handle all aspects of memberships and educational bookings • Act as a resource for information about events and volunteer work • Monitor and maintain accurate records in multiple CRMs

Requirements: • Minimum 3 years in customer-facing roles or hospitality • Excellent communication in English, other languages are assets • Strong skills in Microsoft Office 365 and CRMs • Familiarity with data privacy standards and tools • Educational background in a relevant field preferred

Your skills in hospitality and customer service will enhance the experience of every visitor at the VBGA. #J-18808-Ljbffr

📌 Vancouver Botanical Gardens Guest Lead (Winnipeg)
🏢 GoodWork.ca
📍 Winnipeg