Become a Guest Services Manager at Sheraton Centre Toronto, enhancing guest satisfaction through effective team leadership and front office management. Focus on delivering high-quality operations.In this full-time role, you will support front office functions, ensuring smooth check-ins and exceptional guest interactions. You will work with the front desk team to set performance goals and effectively address complaints, aiming for maximum guest retention and satisfaction.Key Responsibilities:- Manage daily front desk operations and staff levels- Train employees in service best practices- Resolve guest issues promptly and professionally- Communicate departmental objectives to the team- Monitor compliance with hotel standards and proceduresRequirements:- High school diploma or GED; 2 years experience in services- OR a 2-year degree in Hospitality or Business- Robust leadership and issue-resolution skills- Ability to foster team cooperation and trust- Commitment to guest engagement and satisfactionSupport Sheraton's mission of exceptional service in Toronto.#J-18808-Ljbffr

📌 Duty Manager (Winnipeg)
🏢 Days Hospitality
📍 Winnipeg